Senior Network Operations Lead

• Apr 2021 - Present

Assistant General Manager

• Sep 2019 - Apr 2021

Senior Information Technology Specialist

• Jun 2018 - Sep 2019

IT & PMIS Manager for AECOM Major Projects

Information Technology Specialist

• Aug 2015 - Jun 2018

IT & PMIS Manager for Mumbai Metro Line 3 project

Information Technology Analyst

• Mar 2012 - Aug 2015

• Service Delivery of PSG (Personal Systems Group), IPG (Imaging and Printing Group) and ESS (Enterprise Security Services) of Hewlett Packard to reputed client HCL.• Worked as IT Analyst-RE for client AECOM India Private Limited from 2013 onward till 2015 when AECOM identified to need services in their payroll for high level projects associated with High Risk, compliance, security and budgetary roles.• Major Projects worked at AECOM client were Project Seabird Phase 2, YAP-3 (Yamuna Action Plan), Dholera Smart City, JNPT (Jawaharlal Nehru Port Trust), Kolkata Metro, Hyderabad Metro, Chennai Metro, Jaipur Metro, Delhi Metro and many others.• Service Desk Management with all tickets auditing generated in Service Desk and tracking them from open to closure with effective ITIL methods.• User Group Addition/ Deletion/ Modification, Customize User rights and au-thentication, auditing, defining access controls on Windows 2008/ 2012 server and active directory.• Mail ID creation in Microsoft Exchange server.• Creation of tenant site in Microsoft SharePoint.• Installation and troubleshooting of Windows 7, Windows 8, VPN, WebVPN.• Administration, troubleshooting, installation and configuration various high-end applications like Autodesk (AutoCAD, Civil 3D), Bentley (STAAD, Pro-jectWise, AssetWise, Rail Track, MX Road), Oracle Primavera, Adobe CS5 etc.• Testing, Preventive Maintenance, Antivirus Management.• Imaging through Symantec Ghost installations, SCCM.• Responsible for the Backup department of all India sites by CA ARCserve software and LTO tapes.• Blackberry services configuration, synchronization and troubleshooting.• Remote Support through tools like BOMGAR and NetSupport Manager.• Managing reports, Hardware & Software inventories.• Resolved issues related to operational components for LAN, WAN and EPABX systems.• Designed systems for the Department of Indian Navy that could be deployed by Navy in remote locations.

IT-Systems Administrator

• Jul 2010 - Mar 2012

• Web based applications support.• Supported Dell Latitude and IBM Platforms.• Symantec antivirus and Endpoint Symantec installation and configuration.• Setting up of mail clients (MS Outlook, Outlook Express etc.)• Installing, Managing and troubleshooting of hardware devices.• Created flowcharts, diagrams and other documentation.• Installation and configuration of Local and Network Printers.• Preventive Maintenance of Assets and Software.• Support of Financial Module and Software.• User creation and rights modification in SAP and ERP software in different modules implemented in the company.