Senior Business Analyst

• Dec 2022 - Present

Professional 2 Associate Team Lead Business Process Analyst

• Nov 2019 - Feb 2022

• Prepare work plans, document project scope, and do review with clients to ensure accuracy. Monitor project schedules to ensure deliverables are met within specified timelines. • Regularly organize huddle to update the product & process design changes.• Work as Transition Specialist in the Policy holder services function Strategizing and ensuring process transitions are completed as per timelines. Working with the testing team to develop review test and profile of test data.• Execute insurance transactions in multiple scenarios to test and match the requirements while performing User Acceptance testing.• Managing insurance policy Processing support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution. Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks. Identifies areas requiring analysis of operations and resolution for more efficient operations Oversees Client Processing to ensure transactions are handled correctly and timely manner.• Facilitate cross-functional project team collaboration.• Escalate system error policies and track JIRA cases for better inventory management.• Functional experience of wmA, P Plus, Cyberlife, csA, AWD, uniA. LifeComm policy administration tool. Show less

Professional 1 Business Process Analyst

• Apr 2016 - Nov 2019

• Well versed about Life Insurance operation practices.• Comprehensive working expertise of business transition process. • Working experience with Customer as Reporting SME during transition & transformation.• Holds experience to Creating manual test log for parallel conversion of life insurance policy admin systems it requires daily sharing the error report/Testing summary to Business Analyst and onshore SPOC. Also help to validate JIRA status as end user on Pilot system.• Have expertise to coordinate with different tech support team to get access of multiple Insurance tools like, WMA, CSA, Mainframe, AWD, Citrix, Accurint, Virtual Machine, etc.• Holds experience in developing SOP manuals for business excellenceActively involved in improvement activities from initiation faze to execution faze. which include define and documents the most effective method to accomplish a task, by Analyze trend analysis and create a plan to reduce repetitive task. Identified work and required tools that can speed up the execution of a task or reduce/eliminate human interaction. Review suspicious activities performed in the team and verify if those are covered within baselines services, Cross-check the key performance report by doing quality/auditing with sampling methods.• Process and handle Life insurance operation work types for policy holder services function. • Ensures documents are entered and audited, under direct supervision and in a timely manner to meet objectives and quality standards for clients. Maintains and adheres to procedures while processing routine clerical tasks. Show less

Professional Associate

• Jan 2014 - Apr 2016

Quality Analyst

• Mar 2012 - Jan 2014

• To read all the documents and understand what needs to be tested. • Based on the information procured in the above step decide how it is to be tested. • Inform the test lead about what all resources will be required for software testing. • Develop test cases and prioritize testing activities. • Execute all the test case and report defects, define severity and priority for each defect. • Prepare the status report of testing activities. • To read all the documents and understand what needs to be tested. • Based on the information procured in the above step decide how it is to be tested. • Inform the test lead about what all resources will be required for software testing. • Develop test cases and prioritize testing activities. • Execute all the test case and report defects, define severity and priority for each defect. • Prepare the status report of testing activities.