Experience

Concentrix Limited

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Assistant Manager

  • Jun 2016 - Present

  • Ensuring delivery of key matric such as quality, timely response & process adherence through direct involvement/delegation. • Manage stakeholder expectations. • Planning manpower while keeping attrition, process inflow, and productivity/business emergencies in check. • Conducting performance reviews for team regarding performance discussion and ratings. • Helping team members to grow professional by regularly coaching them and helping them achieve their matric consistently. • Provide Suggestion in KM, Develop and implement new/existing processes to improve efficiency and quality of services provide to the customer. • Coordinate meetings, as needed, to initiate working sessions, resolve project issues, etc. Show less



iYogi

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Team Leader Operations

  • Jan 2010 - Jun 2016

   Responsible for managing a team to drive performance by monitoring, coaching, guiding & motivation. Additional responsibilities include sending regular performance reports and action plans to management to ensure target achievement, apart from day to day activities such as managing shrinkage, planning target achievements etc. .  Additional responsibilities include handling escalations, inter-departmental coordination, performance management, compliance checks, leaves management etc.  Responsible for managing a team to drive performance by monitoring, coaching, guiding & motivation. Additional responsibilities include sending regular performance reports and action plans to management to ensure target achievement, apart from day to day activities such as managing shrinkage, planning target achievements etc. .  Additional responsibilities include handling escalations, inter-departmental coordination, performance management, compliance checks, leaves management etc.



inTarvo Technologies Pvt. Limited

• India
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• l2 IT Engineer

  • Mar 2008 - Jan 2010

  • Provided technical support to the customers by solving technical issues usually via phone, remote support (GTA, Bomguar, and Logmein Tools). • Installed software, configured and tested customer PC's, analyzed functionality of peripherals Worked closely and effectively with vendors to replace/repair defective hardware and software. • Phone troubleshooting and configuration. • Diagnosed software-hardware problems, responding quickly, clearly, and resourcefully. • Provided technical support to the customers by solving technical issues usually via phone, remote support (GTA, Bomguar, and Logmein Tools). • Installed software, configured and tested customer PC's, analyzed functionality of peripherals Worked closely and effectively with vendors to replace/repair defective hardware and software. • Phone troubleshooting and configuration. • Diagnosed software-hardware problems, responding quickly, clearly, and resourcefully.