Pradeep R
Customer Service Team Lead at censhare- Claim this Profile
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English Professional working proficiency
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Hindi Limited working proficiency
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Malayalam Elementary proficiency
Topline Score
Bio
Experience
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censhare
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Germany
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Information Technology & Services
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100 - 200 Employee
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Customer Service Team Lead
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Aug 2021 - Present
Grooming CS team to understand technology on frontend/backend and censhare better. Fill the technical gaps among team members. Technical guidance on tickets to team.
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Sr. Software Developer
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Jan 2020 - Jul 2021
Worked as a Front-End Developer (Angular 2 and GraphQL ) with censhare Product Development team in Munich, Germany. Worked in Agile-driven environment to effectively maintain project timelines and utilize available resources.
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Software developer
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Jul 2017 - Jan 2020
Configure censhare web client as per client requirement. It involves creation of pages, tabs and widgets. Creation of new or modifying of widgets through controller (AngularJS) and template (HTML). Configure automation for InDesign layout. Creating modules for automatic InDesign templates.
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Innodata Inc.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Content Process Manager
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Jun 2007 - Jun 2017
• 11 years of experience in publishing industry (Adobe Indesign, Photoshop, InCopy, Illustrator)• Analyze the new projects and implement them in production.• Understanding and enhancing the project's workflow. • Develop new tools to minimize production efforts effectively.• Designed and developed eBooks formats. This includes ePubs, MOBI, Fixed Layout Apple Format, iBooks Author (.iBooks).• To create new samples for client’s evaluation and approving them for incoming jobs.• Provide technical support to Asian/European Language Expertise (SMEs) (Japanese, Chineses, German, French etc.) for handling eBook related queries. Also, check client specifications for proper injection of files.• Provided daily support to ensure company staff had the necessary tools to perform tasks efficiently.• Ensure the consistency and quality of the systems by using critical processes and procedures.• Interact and maintain the relationship with the other groups of the company.• Maintaining an eBook Distribution to various retailers and analysis new retailers’ requirement in the market and co-ordinate with them.
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XML & XSLT Programmer
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Jan 2006 - Jun 2007
- Structuring of Text with XML / HTML / TeX / LateX / SGML / DTD Coding.- Tagging in the style provided by the Client to produce quality Page Output for Printing and Internet content. - Structuring of Text with XML / HTML / TeX / LateX / SGML / DTD Coding.- Tagging in the style provided by the Client to produce quality Page Output for Printing and Internet content.
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Education
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DOEACC Society
A Level, Advanced Diploma in Computer Applications -
DOEACC SOCIETY
'O' Level, Foundation Level Course in Computer Applications -
KENDRA VIDYALAYA
HIGHER SECONDARY, 12th