Experience

Hayat Communications

• Kuwait
• Telecommunications
• 700 & Above Employee

• NOC -FO Shift Manager

  • Dec 2019 - Present

  Accountable for a 24x7 Network Operation Center’s (NOC) shift operations and personnel. Oversee day to day NOC operations, escalations, ticketing and communications with all customers. Update and maintain documentation associated with processes and procedures. Continuously improve and develop systems to proactively monitor the network we manage. Responsible for managing outages, SLA, uptime, service availability, root cause analysis. Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues. Show less


Nokia
• IMS Core engineer


Nokia Solution Network

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Core IMS MS -Support Engineer

  • Feb 2017 - Present

   Working for VoLTE Operations & Maintenance.  Knowledge of SIP messages and call flow. Exposure to VoIP (VoLTE) issues analysis using Wireshark.  Validating KPI parameters and addition of new parameters as per customer requirement.  Troubleshooting Errors/failures in network.  Working on IMS products (TAS, CFX, SBC, MRF, CLOUD)  Protocols SIP, Diameter, MAP, CAMEL.  Backup procedure preparation and health check script.  Basic Test scenarios preparation for VoLTE launch  Operation and maintenance of network like services related issues, System health checkup & KPI observation. Show less

• Sr. Core Engineer for Bharti Maharashtra Circle.

  • Nov 2015 - Feb 2017

   Actively completed all System upgrade and CD upgrade of Bharti Maharashtra Circle. Daily analysis of KPI reports Health Checkup and Performance report. Daily operation and maintenance of all core network elements. Troubleshooting for network congestion, low ASR, Clear Codes & different Alarms. Routine backup for all core nodes. Responsible for resolution for all Minor, Major and Critical Trouble Tickets.

• CS Core MS supporting Engineer in Bharti Bihar Circles

  • Feb 2008 - Oct 2015

   Daily analysis of KPI reports Health Checkup and Performance report. Troubleshooting for Clear Code Problems for Call Failure with ISUP Cause Code. Troubleshooting for network congestion, low ASR, Clear Codes & different Alarms. Troubleshooting various fault & alarms related to all MSS, ATCA MSS/MGW, HLR, MGW, MSC, GMSC, GCS, One-NDS HLR 6.0/7.1/8. 0. Carrying out corrective maintenance in the network. Taking backups for various NE’s (HLR, MGW, MSS, MSC, GMSC) Daily routine involves NSS health checkup, Alarm rectification, Report analysis, all types of database creation in NSS and support to O&M Team. Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• MSS Engineer-Implementation Engineer

  • Jan 2005 - Feb 2008

   Installation, Commissioning and Integration of MSS, MGW, GMSC.  Operation and Maintenance of MSC/MGW and its concerned auxiliary units.  Integration of new BSC with MSC/MGW/MSS, Configuration &Integration of new connectivity with other operators.  Creation of routing tables. Call routing handling, B-Number analysis, Pre-analysis.  Performing Pre-Launch tests & RA tests, In-roamer & POI configuration with other operators & CDR verification and validation (AT).  Health check & KPI Maintenance. Show less