Experience

All India Management Association (AIMA)

• India
• Education Administration Programs
• 100 - 200 Employee

• Manager-Business Simulations

  • May 2023 - Present



Phablecare

• India
• Wellness and Fitness Services
• 100 - 200 Employee

• Training and Development Lead

  • May 2022 - Dec 2022



Possible

• India
• Wellness and Fitness Services
• 100 - 200 Employee

• Training Manager

  • Nov 2019 - May 2022



Applect Learning Systems Pvt. Ltd.

• India
• E-Learning Providers
• 100 - 200 Employee

• Trainer Cum Quality Analyst

  • Jan 2016 - Oct 2019

  Responsible to train independently on product, process, soft Skills as per the process requirement Conducting mock calls with New Hiring Trainees Handling Performance Improvement Program and Refresher training Program Monitoring recorded calls for Quality purpose and giving real time feedback to the Education Counselor Sharing audit observations with the respective Team Leaders Attending Call Calibration with operations Conducting PKT for EC’s to check the knowledge Giving quality related refreshers to Education Counselor Providing Quality session to new training batches Conducting Call listening session with Education Counselor Sharing SWOT (strengths, weaknesses, opportunities and threats) Analysis to the Team Leaders for the process improvement Show less



Snapdeal | AceVector Group

• India
• Software Development
• 700 & Above Employee

• Quality Analyst

  • Jul 2013 - Dec 2015

  Identify and give feedback on agent shortcomings in soft skills and process knowledge. Online/offline monitoring of agent calls to audit and scrutinize. Daily Reports on Quality Deviations Auditing calls based on set parameters. Taking training for new batches regarding quality parameters. Reviewing the performance of the Agents Giving Feedback to operations regarding any deviations in process Identify and give feedback on agent shortcomings in soft skills and process knowledge. Online/offline monitoring of agent calls to audit and scrutinize. Daily Reports on Quality Deviations Auditing calls based on set parameters. Taking training for new batches regarding quality parameters. Reviewing the performance of the Agents Giving Feedback to operations regarding any deviations in process



Niva Bupa Health Insurance

• India
• Insurance
• 700 & Above Employee

• Telesales Executive

  • Jun 2010 - Jun 2013