Experience

Career Power

• Human Resources Services
• 1 - 100 Employee

• Technical Support Engineer

  • Jan 2021 - Present



Adda247

• India
• E-Learning Providers
• 700 & Above Employee

• Technical Support Engineer

  • Feb 2022 - Jun 2023

• Support Engineer

  • Nov 2021 - Feb 2022

  Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to the customers.Ensure proper recording and closure of all issues.Prepare accurate and timely reports.Document knowledge in the form of knowledge base tech notes and articles.ITIL (IT Infrastructure Library) certified associate.Follow the SLA for issues with respect to the severity. Show less



Mahendras

• India
• Education
• 100 - 200 Employee

• Technical Support Engineer

  • Apr 2019 - Dec 2020

  Software professional with 2+ years of experience working as a Technical support engineer with Adda247 the Ed Tech learning platform.

• Technical Support Engineer

  • Jun 2016 - Apr 2019

  Handling daily meetings for application releases, support handover, incidents, problem management, and automation and reducing support burden.

• Technical Support Engineer

  • Oct 2015 - Jun 2016

  As a Technical Support Engineer we were doing research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.

• Technical Support Engineer

  • Aug 2015 - Oct 2015

  Leverage our APM (Application performance monitoring) tools (AppDynamics and Splunk) to monitor applications, servers and database health also configured alerts, dashboards to proactively defect any potential issue.



SAM College of Engineering and Technology, Village Adampur Chawni, Raisen Road, Bhopal

• India
• Higher Education
• 1 - 100 Employee

• PLACEMENT INSTRUCTOR

  • May 2020 - Jun 2020