Prachee Sachdeva

Internship Trainee at Delhi Public Library
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Contact Information
us****@****om
(386) 825-5501
Location
New Delhi, Delhi, India, IN

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Credentials

  • DIPLOMA IN COMPUTER APPLICATION
    INFOTECH SOFTNET COMPUTER EDUCATION
    Jan, 2022
    - Nov, 2024
  • COURSE ON COMPUTER CONCEPTS
    NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
    Nov, 2021
    - Nov, 2024
  • Prachee Sachdeva
    OysterConnect.com : Helping Businesses to Scale up via our Student Workforce Platform
    Jun, 2018
    - Nov, 2024
  • SPOKEN ENGLISH
    British Council
    Jan, 2018
    - Nov, 2024

Experience

  • Delhi Public Library
    • United States
    • Libraries
    • 1 - 100 Employee
    • Internship Trainee
      • Oct 2022 - Present

      oles & Responsibilties :-1) Handling Library Logistics - Issue, Return, Membership, Shelving, Accession Management, StockManagement, Material Management, Cataloguing, etc.2) Public Dealing - Providing required information to users, resolving user's queries, updating usersabout the new material/books available, delivering important notices and piece of information to theusers, etc.3) Computer Application - Completing tasks by using tools such as EXCEL, WORD, POWERPOINT,etc., and usage of open softwares such as KOHA, etc. Knowledge of Usage of OPAC (ONLINE PUBLICACCESS CATALOGUE).

  • Bharti Airtel
    • India
    • Telecommunications
    • 700 & Above Employee
    • Customer Relationship Officer
      • Jan 2020 - Sep 2021

      Roles & Responsibilities:-1) Customer Service - * Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.2) Generate Sales leads - * Responsible for driving sales for various Airtel Plans, Plan upgrades & Products including my Airtel APP, WYNK, Airtel TV etc. for new & existing Airtel customers. * Deliver on all agreed KPI's with adherence to predefined Scope of Plan to run store operations smoothly.3) Compliance - * Ensuring compliance with policies and procedures & expected code of conduct. * Ensuring completion of store operational requirements4) Key Competencies - * Responsible for Effectively using Persuasive COMMUNICATION SKILLS. * Ability to show EMPATHY towards client's problems and situations. * Driving Service and Sales Orientation Programs. * To successfully demonstrate advanced DIGITAL SKILLS in day-to-day office work. * Aligning Service and Sales tasks together with the out-most EXCELLENCY and with dedication. * Deliver defect-free resolutions with speed and honesty and explore life-enriching experiences to GROW products and services. * Serve clients with simple and transparent digital experiences leading to warm & personalized outcomes.

  • HUMAN DEVELOPMENT SOCIETY
    • Regional Council Worker
      • Aug 2018 - Apr 2019

      * Handling farmers and production-related data;* Handling Certification system provide to farmers via Participatory Guarantee System Of India* And other databases. * Handling farmers and production-related data;* Handling Certification system provide to farmers via Participatory Guarantee System Of India* And other databases.

  • Jaivik Haat - Natural & Organic Food
    • Social Media Marketing Intern
      • Aug 2018 - Apr 2019

      * Developing online content;* Promoting page and products;* Maintaining informational data * Developing online content;* Promoting page and products;* Maintaining informational data

  • HRD -Delhi Organic Farmer's Market (DOFM)
    • Social Media Marketing & Logistics Intern
      • Feb 2019 - Mar 2019

      As a part-time coordinator for the RICE UP! event organized by DOFM, I fulfilled the following responsibilities:-* Handling Social Media Interfaces for the Rice Event;* Assisting in Organic Farmer's market;* Assisting in Email Interfaces for the event;* Maintaining Informational Data for the event;* Developing creative content using visual tools for social media promotions; videos, live events, graphics, etc.* Organizing Day To Day activities for the promotion of the RICE UP! event at several locations.* Creating awareness about the indigenous rice varieties and their medicinal benefits grown by our farmers all over India among our urban population via social platforms.

Education

  • Indira Gandhi National Open University
    Master's degree, Library and Information Science
    2022 - 2023
  • Udemy
    CRASH COURE IN ADVANCED LIBRARY SCIENCE, Library Science
    2022 -
  • Indira Gandhi National Open University
    Bachelor's degree, Library and Information Science
    2019 - 2022
  • Infotech Softnet Computer Education - NIELIT AUTHORISED CENTER
    CCC - Course On Computer Concepts, Information Technology
    2021 - 2021
  • INFOTECH SOFTNET COMPUTER EDUCATION
    Diploma of Education, COMPUTER APPLICATION
    2021 - 2021
  • Sri Guru Nanak Dev Khalsa College
    BA HISTORY HONS.
    2016 - 2019
  • Gurusharan Convent
    Senior School Certificate, Humanities/Humanistic Studies
    2014 - 2016

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