Deployment Engineer

• May 2022 - Present

Senior Project Engineer

• Jul 2017 - May 2022

• Liaise with industrial equipment suppliers to deliver technical support throughout project execution.• Control & monitor engineering activities to maintain work standards, adhere to timelines, and meet quality assurance targets.• Assess scope and requirements to make accurate project design determinations for Fire Protection projects.• Develop detailed project work plans using MS Project, coordinate activities, and identify resources needed to complete project tasks.• Mentor and train junior engineers in design, process workflow, work methods, and material handling.

Project Engineer

• Jul 2014 - Jul 2017

• Interpreting specification & preparing technical proposal based on client’s requirements.• Guide and direct third-party inspectors and contractors through project construction, commissioning and closeout.• Perform overall quality of work through budgeting, scheduling, sub-contractor performance and preparing regular reports on project status.• Prepare invoices, reports, memos, letters, and other documents, using word processing, Spreadsheet, database, or presentation software.• Liaising with clients, consultants, suppliers and vendors on regular basis to ensure successful project design and implementation.• Carrying out effective client liaison for all projects undertaken.

Business Process Specialist

• Jan 2014 - Jul 2014

- Performed non-routine analysis and independent judgment in the application of business rules.- Following up with the organization's clients or customers to ensure that their requests are accurately provisioned and issues are sufficiently resolved.- Opening and closing accounts, processing requests and collecting the required information regarding matters or complaints that require further attention.- Data validation and entry of customer proposal, applications, and transactions into a specific line of the business policy processing system.- Generation of quotations, new policies, renewals, endorsements, cancellations and claims andadministration for relevant consumer lines products and according to the agreed upon StandardOperating Procedures.- Established and maintained communication with in-country operations/operations team andunderwriters through regular communication via email and any other means as may be required.

Production Assistant

• Sep 2013 - Dec 2013

-Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.-Designing and implementing a lean production line for the launching of the new car audio modelbased on the Kaizen approach.-Implement and revitalize the 5s activities throughout the plant through workshops.-Planned and evaluated results of an analysis, modeling and experiments within Bosch ProductionSystem for a particular product.-Monitor and update the department activities to superiors.

Senior Customer Service Executive

• Oct 2010 - Feb 2012

-Mastery of customer service management systems and databases.-Defused volatile customer situations calmly and courteously.-Identified chronic customer issues by creating and maintaining customer complaint log.-Addressed and resolved customer product complaints empathetically and professionally.-Referred unresolved customer grievances to designated departments for further investigation.-Managed customer calls effectively and efficiently in a complex, fast-paced and challenging callcenter environment.-Met or exceeded service and quality standards every review period.