Operations Manager

• Jan 2023 - Present

Business Operations Manager

• May 2021 - Jan 2023

BlissClub is a community-first Direct-To-Consumer brand in the women's active lifestyle space and we are on a mission to spread happiness through movement. • Developed the operational objectives, built and managed the overall operations from 0 to 1. • Implemented strategies, process improvements, operations management systems, and best practices to ensure everyone achieves their tasks on schedule. • Creating and Implementing SOPs for operations (fulfillment and last-mile), customer experience, and cross-functional teams. • Managing the inventory of the Packaging materials. • Perpetually supporting and cross-communicating across all functions of the business to work together. Show less

Business Operations Manager

• Jul 2020 - Feb 2021

• Reviewed company's strategic plans and developed departmental goals and standards to support the vision.• Worked with various internal teams to ensure prompt and accurate order processing and delivery.• Built strong product expertise and provided training & ongoing support as required.• Devised, deployed, and monitored processes to boost long-term business success and increase profit levels.• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.•Worked directly with the People, Category, and Product heads to brainstorm, discuss, strategize and mitigate critical issues.• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as a key advocate for various personnel issues.• Drove month-over-month business growth while leading operations, strategic vision, and long-range planning. Show less

Senior Associate Credit Risk and KYC

• Feb 2019 - Jul 2020

• Developed Credit Risk Management best practices; focused on improving processes and enhancing credit assessment.• Analyzed surrounding new and existing customers, understand their social/professional profile and evaluate the associated risk.• Documented customer's profile and analyzed patterns in past payments to identify the future defaults/frauds. • Communicating with the internal/external stakeholders and peers in person, via email and phone to support the investigation process and to incorporate user feedback & improve internal processes Determining/confirming KYC data and collecting relevant information in line with regulatory requirements.• Ensured appropriate and confidential handling/sharing of sensitive information.• Contributing ideas and participating in efforts to further improve and streamline the process.• Assisted in the administration and reviewed the Client Risk Scoring, Client Identification, and KYC documentation oversight/management requirements. Show less

Senior Executive Brand Operations and BD (IC)

• Dec 2016 - Nov 2018

• Handled day to day operations for Merchant acquisition/support (Offline & Online), Brand marketing (ATL/BTL/ Sales collateral deployment), Procurement, Merchandising and deployment of the POS device across India. • Estimated and established cost parameters, budgets, campaigns, and potential ROI. •Interviewed, trained and managed 50+ offline FSE's (Merchant acquisition team). • Responsible for Merchant offer activation for Mass Retail, Local key accounts and National key accounts. • Created and managed the Purchase Orders & Memorandum of Understandings (MoUs) using the procurement tool (GE/Fusion). • Partnered with business stakeholders to interpret and define business requirements. • Coordinated with various internal functional teams to enhance proactive vendor management efforts. • Developed and maintained an in-depth knowledge of adherence to various regulatory agencies' guidance relating to third-party vendor management. Show less

Senior Executive Customer Ops

• Jul 2014 - Sep 2015

Executive Customer Ops

• Aug 2013 - Jul 2014

• Exceeded sales revenue targets month on month consistently as per the business requirement.• Identified cross-sell/up-sell opportunities, multi-line options for customers.• Continue fulfilling responsibilities for the previous position; also making outbound courtesy calls for customer satisfaction, and sales.• Developed and implemented various strategies to increase productivity in a timely manner.• Professionally answered a high volume of call types as assigned.• Trained new staff members on standard customer delight process applications, tools, and resources.• Facilitated and participated in problem-solving initiatives to develop and implement process improvement recommendations using quality tools.• Contributed continuous superior customer satisfaction rating by exceeding expectations for service, product knowledge, efficiency, and professionalism• Establishing daily reports which, monitored attendance, documented cases closed, and feedback• Enhanced team performance through coaching, development, feedback, and effective communication• Closely worked with the manager in day-to-day operational activities such as Quality, AHT, Login Hrs, Attendance, Roster and team etc. Show less

Customer Advisor

• Apr 2012 - Jun 2013

• Representing the company at trade exhibitions, events, and demonstrations. • Selling both new and used cars & writing up sales contracts. • Demonstrating vehicles to customers, including test drives. • Reporting to the vehicle Sales Manager on activities, reviews, and analyses. • Negotiating the terms of a sales agreement and closing sales. • Following-up in-bound telephone inquiries, walk-in prospects, email enquiry and partner site enquiry (Cardekho & Carwale). • Representing the company at trade exhibitions, events, and demonstrations. • Selling both new and used cars & writing up sales contracts. • Demonstrating vehicles to customers, including test drives. • Reporting to the vehicle Sales Manager on activities, reviews, and analyses. • Negotiating the terms of a sales agreement and closing sales. • Following-up in-bound telephone inquiries, walk-in prospects, email enquiry and partner site enquiry (Cardekho & Carwale).