• Mar 2023 - Present

• Jun 2021 - Mar 2023

• Lead a department of employees who are responsible for following Standard Operating Procedures/Work Instructions and meeting Key Performance Indicators as set by the Manager.• Provide coaching and on the job training to ensure that employees are capable of meeting individual performance goals and are cross trained to maximize their contribution to the company and provide backup support when needed.• Assess employees using approved performance management processes and coaching techniques, while providing fair and consistent feedback; in association with Supervisor and Human Resources, will conduct progressive discipline process when necessary.• Responsible for administrative functions including but not limited to employee attendance and punctuality, ensuring that time and attendance system accurately reflects hours worked by each employee, responding to employee inquiries regarding job information and other questions etc.• Investigates accidents, completes accident reports and ensures preventive actions are implemented.• Proactively investigate and resolves operational issues as they develop.• Determines daily operational plan, sets priorities and assigns employees as required. Request additional resources if required.• Responsible to ensure quality standards are met by visually auditing product, analyzing computer data and reviewing paperwork.• Liaise with internal departments such as Customer Service, Transportation and Inventory Management to investigate and resolve operational and client issues.• Demonstrate knowledge of current on ongoing customer requirements, changes to contracts or new client set up in order to meet customer expectations and Service Level Agreements (SLA).• Ensures that the workplace is safe and meets all legislative requirements. Has responsibility for housekeeping and ensuring only trained employees operate material handling equipment. Show less

• Oct 2021 - Mar 2022

Manager

• Jun 2018 - May 2021

• Participating in the training and development of all associates. • Make sure the orders are picked and packed as per specifications to meet customer satisfaction and are within the goals of service requirements. • Communicates with the team regarding any escalations or issues with the orders that require timely action and supervision. • Support the store in process improvement that will increase efficiency and quality of work thereby increasing customer satisfaction. • Make sure all the deliveries and shipments reach to the customers on time as per SLA. • Lead by example by greeting all customers in a polite and friendly manner and assist by promoting products/services, locating merchandise and making purchase decisions. • Make schedules and ensure there is coverage for smooth operations every day. • Ensure safe operations of the business everyday and bringing up any concerns. Timely follow up action to maintain a safe work environment. • Resolve customer complaints and helping them by keeping in mind the policies of the company. • Data management by following up with every week’s profit and sales and giving feedback to the associates, discussing areas of improvement and making action plans. • Maintain a safe work environment and ensure that all safety and operating procedures are followed. Provide necessary safety training to all the associates. • Training and development of all the associates to ensure smooth business operations. Offering feedback and making action plans for improvement. • Executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with policies and procedures. • Build relationship with other teams around the store for smooth functioning of the business. • Continuous follow up on inventory capacities and support with fulfilment and space. • Process improvement to increase efficiency and high level of customer service. Show less