Country Head ( IT Operations India )

• Jan 2023 - Present

Sr Principal Technology Architect / Transformation Manager

• Jan 2022 - Dec 2022

Leaded transformation project which includes strategic planning , scheduling of several waves of move groups , defining milestones , aligning move groups with business dependencies as well as requirements from different technical towers to achieve the common goal of successful migration and transformation within allocated budget and agreed timelines. I was accountable for driving end to end migration of a data center in France which includes vlan migration, rehosting /relaunching several virtual/pgysical servers, monolithic AIX environment , Oracle ,SAP , Hana Database along with critical financial application . This was a transformation project for future mode of operations for Mercedes where I worked for Infosys as partner vendor from Forraysoft. Show less

IT Manager End User Services

• Feb 2020 - Nov 2021

• Accountable for end user services and infra team of total 42 engineers which includes SRE, DBA, Systems and IAM engineers for delivering projects in agreed time lines and budget specification. • Creating roadmap and strategy for automation and growth plan for engineers, architecting and governance of IAM and CIAM, user lifecycle management (B2B & B2C) , onboarding /offboarding users lifecycle management. • Promote adaptation of cloud native tools, evaluate & purchase new IT hardware and applications for business. • Liaise with customers and senior management for quarterly goals, sprint reviews, meta scrums, project design and development scope, reviewing and renewing AMC, Asset management, vendor management for India datacenter. • Driving KTLO initiatives following Agile and DevOps methodologies. • Some of recent major projects are implementing least privilege access model, DFS data migration of different business units to team drive and SharePoint, Rapid scan security vulnerability fix for endpoints standardization across organization, Implementing Cloud management gateway to facilitate software deployment and patching of endpoints for facilitating WFH, on-premises user/device sync with azure AD, Azure IAM, CMG implementation, SAML application integration with OKTA, zero trust with Banyan, Password less authentication, automation with Grafana Dashboards. Show less

Senior Consultant

• Jul 2019 - Feb 2020

• Architecting and leading active directory forest/domain migration for one of the renowned banks from Scotland at MICROSOFT as partner vendor from Zen3. • Leading a team of 13 consultants and client side engineers for performing assessment of gap analysis of the current environment for preparing long term CIAM solution, Architecting Active directory domain migration along legacy application to azure, • Architecting SSO implementation with Azure, SAML, OAuth 2.0 , architecting role based access control and policy creation, CyberArk password vaults , lotus notes migration ,file server migration, • Preparation & Review of SOW (Scope of Work), HLD (High Level Design), LLD (Low level design), TSDD (technical solution design documentation) for application and domain migration to strategic domains, SOE (Sequence of events) for migrations, SOPs for BAU, Business impact risk assessment, Operational Risk in Banking Identification Tool (ORBIT), Information security business impact assessment (ISBIA), contingency and mitigation plans. Show less

Active Directory SME Lead

• Jan 2017 - Jul 2019

• Responsible for leading Governance of of 80 active directory domains and azure AD, Identity and access management, CIAM , compliance auditing and security standardization and managing a team of 15 SMEs • Leading automation drives, reviewing licensing, maintain risk register, conducting training sessions, reviewing and providing architectural solutions, project scoping and mentoring a team of SMEs • Architecting Planning and implementing service improvement programs, • Maintain and manage SLA for incident, service requests, RCA and ensure timely delivery of project within budget, track and review different metrics of operations as per KPI. • Taking care of final level of Technical Escalations from operations and leading SRT with Account lead engineers and deliver operation managers to deliver excellence in infrastructure service delivery. • Some of the major projects are, architecting and implementation of OKTA ,SAML integration of multiple application, implementing cloud native tools, BCR audits, strategic planning to fix security vulnerable areas, Remediation for ADRAP, azure migration, provisioning just in time access with Azure, Azure migration, Aad connect delta sync for azure. Show less

Senior Professional

• Oct 2008 - Jan 2017

• Seasoned as technical escalation manager to manage several active directory domains and forest, transition and service delivery • Planning and implementing process improvements with documented process flow, Sign-off on RCA for critical outages, evaluate and approve changes records, root cause analysis review of critical outages, security, governance of identity and access management, SOX control. • Leading datacentre and forest migrations , transitioning new accounts ,Leading continuous improvement drives, liaise with stake holders for long term plans, Project Managers and program managers in defining project definition document, providing technical and cost effective inputs and solutions for bidding, taking care of highest level of technical escalations , creating / reviewing LLD(low level design document ), HLD (high level design document), leading merging and decommissioning domains and forests with end to end accountability , Defining projects scopes, contingency, and mitigation plan, reviewing and approving Project definition documents • Managing the CI (continuous improvement) to reduce overall cost of operations and contribute to organisations OI, mentoring and managing a team of 35 engineers to provide the best level of service to US and UK clients. • Some of the major Projects are , Azure migration , domain and forest consolidation of 120 domains across 65 forest, WAFS migration , Cisco WAAS migration , storage migration, COE initiatives, automation. Show less

Senior Enginner

• Aug 2003 - Oct 2008

• Advocate and provide advisory for Active Directory domains/forests • Resolving critical break fix issue and escalated issues related to group policy ,GPO, ADFS, DFS, DFSR, FRS, AD replication, PKI, CA , security group, trust implementation, migration of domain and forest , licensing for both windows and terminal servers, DNS ,DHCP, Kerberos authentication, identity and access management, etc. • Root cause analysis for all kinds of critical issues. • Conduct training and KT sessions • Design , plan and implementation of Active directory for professional customers of Microsoft. Show less