Founder & CEO

• Jan 2019 - Present

VP - Information Technology Group

• Jun 2014 - Jan 2019

* Delivered cutting-edge AIOps solutions that implemented Machine Learning based algorithms for autonomous IT operations, thereby reducing cost to serve by 50% and overall IT cost efficiencies* Drove operational excellence through lean and agile software processes to align with new theater business model and launched implementation enterprise-wide that delivered consolidated bottom-line benefits of USD 3 Million. * Spread passion for excellence and transformed the internal IT helpdesk to a Service Desk model through a shift left strategy, leading to major improvements in service quality, responsiveness and associate satisfaction levels. * Drove efficiency in Data Centers through consolidation, which reduced server to employee ration from 2.5:1 to 1:1 and reduces costs by 50% through the implementation of hybrid cloud and further enabled move to Azure platform* Enabled business agility & productivity through the implementation of multiple SaaS platforms including Salesforce.com, ServiceNow, Workday, Box.com, Microsoft Office 365, OneDrive, OKTA and DUO* Drove ITSM process adoption across infrastructure and operations groups through continuous service improvement programs across Incident, Problem, Change, Event, Service Catalog and Configuration ITIL processes around ServiceNow platform. * Institutionalized a process maturity framework to serve a yardstick towards process maturity across Incident, Change, Problem, Service Request and Release Management; achieving rapid progress from Level 1 to Level 4 in 18 months.

Chief Information Officer

• Sep 2012 - Jun 2014

* Formulated and implemented a 3-year IT strategy for a law firm of international repute that established the firm’s technology backbone among the leading global magic circle firms.* Drove process efficiency to enable agility and regulatory compliance, with technologies like eDiscovery, Enterprise Resource Planning, Document management workflows to maximize billable hours for legal professionals. * Formulated and implemented a 3-year IT strategy for a law firm of international repute that established the firm’s technology backbone among the leading global magic circle firms.* Drove process efficiency to enable agility and regulatory compliance, with technologies like eDiscovery, Enterprise Resource Planning, Document management workflows to maximize billable hours for legal professionals.

VP & Global Digitization Leader

• Jun 2011 - Aug 2012

* Drove an in-house strategy for technology products to support client business processes that enhanced customer experience and drove consolidated revenues of 13 Million USD * Pioneered process automation in business process services firm prior to the term Robotic Process Automation was coined. The technology enabled services that provided multi-million dollar revenue opportunities

Vice President & CIO

• Mar 2009 - May 2011

Industry: BPO/ ITO; NYSE Listed Public Company; 2500 employees in Philippines* Established a strong IT framework to enable business growth by 100% in one year and drove IT initiatives to achieve predictability, scalability and sustainability through infrastructure improvement projects and information security certifications – SAS Type 2, ISO 27001 and PCI DSS.

Vice President & Software Operations Leader

• Feb 2008 - Feb 2009

Industry: BPO/ ITO; NYSE Listed Public Company; 2000 employees in Europe* Achieved significant competitive edge and productivity gains to Genpact through innovative in-house software platforms - Business Process Management, Email Interaction Management and Document Archival platforms across supply chain, Insurance and Banking customers.

Assistant Vice President, Software Group

• Jul 2003 - Jan 2008

Industry: BPO/ ITONYSE Listed Public Company; 25000 employees in India * Spearheaded an industry leading employee performance management solution for that helped gain competitive edge over competitors in the BPO/ BPM space for productivity gains and employee satisfaction levels with an annual business impact of USD 11 Million

Project Manager & IT Consultant

• Oct 2001 - May 2003

Industry: Software/ Consulting; Privately Held; 2000 employees globally* Re-engineered a CRM product called Baseline CRM which had separate modules for Sales Force Automation, Contact Center Operations, Marketing Management and Knowledge Management, which helped gained market traction. * Led the re-engineering and process improvement initiatives at Insurance providers Alba Life & Scottish Life. The scope of work included understanding the complete process, performing activity based costing analysis, providing improved process models and architecting point solutions and system integration of legacy systems.

Project Manager & IT Consultant

• Mar 1998 - Aug 2000

Industry: Software/ Consulting; Privately Held; 2000 employees globally* Architected, developed and implemented a system called SACM (Strategic Aftermarket Compliance Model) for Honeywell Aerospace division which involved building a part pricing engine and order management system with highly complex and configurable special pricing rules. Industry: Software/ Consulting; Privately Held; 2000 employees globally* Architected, developed and implemented a system called SACM (Strategic Aftermarket Compliance Model) for Honeywell Aerospace division which involved building a part pricing engine and order management system with highly complex and configurable special pricing rules.

Software Developer

• May 1996 - Feb 1998

Industry: Software/ Consulting; Privately Held; 100 employeesWorked on development, testing and implementation of various software projects using Java, Oracle, Visual Basic and Power Builder technologies. Industry: Software/ Consulting; Privately Held; 100 employeesWorked on development, testing and implementation of various software projects using Java, Oracle, Visual Basic and Power Builder technologies.