Matthew Powers
Director of Operations Residential Construction at Custom Concrete- Claim this Profile
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Bio
Craig Carlson
Matt provided us with excellent service when we purchased our home from Pulte. His customer relations meetings with us were thorough and he was always on-site at the time of the meeting and was courteous. Matt is very personable and he is good at keeping track of clients by knowing names and remembering client concerns. He promptly returned our calls when we had questions and answered them with an obvious in-depth understanding of housing products.
Mike Hubbell
Always responsive, helpful, positive attitude and knowledgeable
Craig Carlson
Matt provided us with excellent service when we purchased our home from Pulte. His customer relations meetings with us were thorough and he was always on-site at the time of the meeting and was courteous. Matt is very personable and he is good at keeping track of clients by knowing names and remembering client concerns. He promptly returned our calls when we had questions and answered them with an obvious in-depth understanding of housing products.
Mike Hubbell
Always responsive, helpful, positive attitude and knowledgeable
Craig Carlson
Matt provided us with excellent service when we purchased our home from Pulte. His customer relations meetings with us were thorough and he was always on-site at the time of the meeting and was courteous. Matt is very personable and he is good at keeping track of clients by knowing names and remembering client concerns. He promptly returned our calls when we had questions and answered them with an obvious in-depth understanding of housing products.
Mike Hubbell
Always responsive, helpful, positive attitude and knowledgeable
Craig Carlson
Matt provided us with excellent service when we purchased our home from Pulte. His customer relations meetings with us were thorough and he was always on-site at the time of the meeting and was courteous. Matt is very personable and he is good at keeping track of clients by knowing names and remembering client concerns. He promptly returned our calls when we had questions and answered them with an obvious in-depth understanding of housing products.
Mike Hubbell
Always responsive, helpful, positive attitude and knowledgeable
Experience
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Custom Concrete
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United States
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Construction
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1 - 100 Employee
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Director of Operations Residential Construction
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Aug 2022 - Present
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Production Manager
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Mar 2021 - Aug 2022
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Project Manager
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Jun 2020 - Mar 2021
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PulteGroup
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Retail Office Equipment
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1 - 100 Employee
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Construction Manager
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Apr 2018 - May 2020
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Field Manager II
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May 2015 - Apr 2018
Responsible for all aspects of home construction from managing the trades, the construction of the home and customer expectations, as well as all safety and EPA concerns.
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Ryan Homes
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United States
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Construction
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700 & Above Employee
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Project Manager
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Aug 2012 - May 2015
I was responsible for everything involved in the community, from managing the construction of new homes to meetings with homeowner to budgets to EPA and safety.
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Production Supervisor
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Jul 2011 - Aug 2012
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The Powers Group LLC
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United States
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Business Consulting and Services
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CEO/President
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Jul 2010 - Feb 2011
The Powers Group LLC mission is to make the homeowner's experience as positive as possible. I provided Quality Assurance for a national homebuilder. The Powers Group LLC mission is to make the homeowner's experience as positive as possible. I provided Quality Assurance for a national homebuilder.
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Customer Relations Manager
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Jun 2003 - Mar 2009
Primary duty was to warrant newly built home. During final construction, conducted on-site service checks to evaluate level of completion for interior and exterior. Considered needed adjustments or repairs for all aspects of home including drywall, plumbing, carpet, windows, HVAC, cabinets, hydro seed, etc. Met with customer during closing month to showcase home. During two-hour walk through answered warranty questions and educated homeowner about necessary maintenance. Followed-up with service needs at 3 and 11 month walk through and making repairs under budget. Worked to build strong relationships with homeowners by gaining their trust and listening to their concerns. Made goal to anticipate needs of customer and react in a positive way. Had intimate knowledge of 47-page warranty manual, which quickened decision-making process. Served as 24-hour on-call customer relations manager for entire city multiple times a year. Solved emergency problems for homeowners, including those where there was no prior relationship or history. By decisively reacting to the emergency situations, sometimes making site visit, customer gained respect for the company. Showed leadership in formal and informal situations with counterparts as well as construction superintendents and vendors Show less
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Subaru of Indiana Automotive
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United States
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Automotive
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700 & Above Employee
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Production Associate
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Jan 1997 - Jan 2003
>Stationed in truck chassis with under a 5% defect rate. Served on Safety Committee and Quality Improvement Committee. Served as Safety Representative for Truck Chassis Four. Showed ability to learn job processes quickly and become Associate Revolving Officer (ARO) filling in throughout the plant when needed. Selected for wrench calibration and was Lock Out Tag Out Certified. >Stationed in truck chassis with under a 5% defect rate. Served on Safety Committee and Quality Improvement Committee. Served as Safety Representative for Truck Chassis Four. Showed ability to learn job processes quickly and become Associate Revolving Officer (ARO) filling in throughout the plant when needed. Selected for wrench calibration and was Lock Out Tag Out Certified.
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Concrete Finisher
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Aug 1994 - Apr 1996
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Education
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2009 - 2013
Butler University
MBA, Business -
1999 - 2003
Purdue University
2003 B.A, Organizational Leadership and Supervision
Community
