Pouyan Mirzai

Enterprise Customer Success Manager at SIDES
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Contact Information
us****@****om
(386) 825-5501
Location
Berlin, Berlin, Germany, DE
Languages
  • Deutsch Native or bilingual proficiency
  • Iranische Sprachen Native or bilingual proficiency
  • Englisch Professional working proficiency
Skills

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Bio

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Credentials

  • Sprach und Kulturbörse der TU/ C2 Level
    Technische Universität Berlin
    Dec, 2014
    - Nov, 2024

Experience

  • SIDES
    • Germany
    • Software Development
    • 1 - 100 Employee
    • Enterprise Customer Success Manager
      • Apr 2023 - Present

      Management of clients in DACH region (Germany, Austria, Switzerland) Software implementation Software consulting CRM B2B consulting Account management Management of clients in DACH region (Germany, Austria, Switzerland) Software implementation Software consulting CRM B2B consulting Account management

  • Everphone
    • Germany
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Customer Success Manager
      • Jul 2021 - Aug 2022

      Serve as the primary point of contact post sale Assume overall customer adoption responsibility and escalation management Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solutions to achieve business value Partner with internal stakeholders to align account activities with the customer's business case and strategy Educate customers on new features and releases Monitor adoption and utilisation trends, provide recommendations based on customer’s business needs Identify renewal risk and collaborate with internal teams to ensure a successful renewal Identify upsell opportunities Conduct periodic customer reviews Serve as the voice of the customer to drive continuous improvement across all areas including product Show less

  • Instone Real Estate
    • Germany
    • Real Estate
    • 100 - 200 Employee
    • Kundenmanagement
      • Apr 2020 - Dec 2020

  • ESTENSIS GmbH
    • Germany
    • Events Services
    • 1 - 100 Employee
    • Freelancer
      • Apr 2019 - Apr 2020

  • University of Europe for Applied Sciences
    • Germany
    • Higher Education
    • 100 - 200 Employee
    • Studentische Hilfskraft
      • Sep 2019 - Feb 2020

      Studentische Aushilfe im International Office Studentische Aushilfe im International Office

  • Takeda in Deutschland
    • Germany
    • Pharmaceutical Manufacturing
    • 300 - 400 Employee
    • Werkstudent
      • Apr 2019 - Aug 2019

      Werkstudent im Bereich Customer Facing Excellence & Data Analytics Werkstudent im Bereich Customer Facing Excellence & Data Analytics

  • mpr Unternehmensberatung
    • Germany
    • Business Consulting and Services
    • 1 - 100 Employee
    • Praktikant
      • Jul 2016 - Sep 2016

      Projektpraktikum im Rahmen meines Studiums an der University of Applied Science Europe im Studiengang Business Management Studies Projektpraktikum im Rahmen meines Studiums an der University of Applied Science Europe im Studiengang Business Management Studies

  • GymEntry
    • Germany
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Praktikant
      • May 2016 - Aug 2016

      Pflichtpraktikum im Rahmen meines Studiums an der University of Applied Science Europe im Studiengang Business Management Studies Pflichtpraktikum im Rahmen meines Studiums an der University of Applied Science Europe im Studiengang Business Management Studies

Education

  • University of Applied Sciences Europe
    Master of Science - MS, Corporate Management
    2018 - 2021
  • University of Applied Sciences Europe
    Bachelor of Science - BS, Business Managment Studies
    2015 - 2018
  • Humboldt-Universität zu Berlin
    Chemie
    2012 - 2014

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