Experience

Modulus Research & Analysis

• India
• Market Research
• 1 - 100 Employee

• Manager Operations

  • Apr 2018 - Present

  New Delhi Area, India



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Development Analyst

  • Jul 2014 - Feb 2018

  Noida Area, India Management, Support and Training responsibility for XLS state-of-the-art eDiscovery SAS based OmniX , Relativity & Viewpoint application. Performing annual reviews, quarterly bonuses, performance review, assigning task and cases, enhancing overall team performance and quality, team requirement like work resource, hardware; sharing and discussing Daily Performance with US manager and directors. Productivity, Quality, Coverage, Leave and RBC reports on weekly basis.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Expert

  • Jun 2009 - Jul 2014

  Gurgaon, India Level 2 escalation point for technical issues with Dell Desktops. Successfully located the root cause and fixed various issues on a regular basis. Rendered support in resolving hardware and software issues related to Desktops, Laptops and Printers.Liaison with internal/external teams to ensure delivery of technical solutions. Imparted product training to the team members.Generating reports for the team on weekly basis and discussing appreciation and areas of improvement. Provided… Show more Level 2 escalation point for technical issues with Dell Desktops. Successfully located the root cause and fixed various issues on a regular basis. Rendered support in resolving hardware and software issues related to Desktops, Laptops and Printers.Liaison with internal/external teams to ensure delivery of technical solutions. Imparted product training to the team members.Generating reports for the team on weekly basis and discussing appreciation and areas of improvement. Provided seamless technical support for uninterrupted networking operations. Oversaw network connectivity and support networking interfaces or protocols. Analyzed root cause of failures and evolved breakdown solutions within minimum turnaround time. Involved in creating various reports for the team and process Involved in Mentoring new hires on the floor Provided support to the junior team members. Show less