Natural Language Processing Engineer

• Mar 2022 - Present

NLP Intern

• Jun 2021 - Sep 2021

AI interpretability by counterfactuals worked on a deep learning algorithm to generate counterfactuals for model decision at each specific data point. AI interpretability by counterfactuals worked on a deep learning algorithm to generate counterfactuals for model decision at each specific data point.

Data Analyst

• Sep 2019 - Jun 2020

Using statistical techniques for hypothesis testing to validate data and interpretations Presenting data and conclusions to team in order to improve strategies and operations Proposing solutions to improve system efficiencies and reduce total expenses Assisting data scientists with churn customer analysis, to build a churn prediction algorithm which resulted in decreasing churn rate. in-depth analysis of call center operations that led to a decrease in operating costs Working closely with UX team to prepare and update customer journey map Show less

Product BI Analyst

• Feb 2019 - Jul 2019

Routinely monitor product, financial, and user metrics for trends, changes, and unexpected behavior; work with the PM team to evaluate which metrics should be monitored Translate metrics, investigations, and findings into likely business outcomes Suggest new business and product opportunities based on data insights Proactively identify ways to improve day-to-day responsibilities, such as database structure, report automation, the use of new analytics tools, etc. Analyze data to create a deeper understanding of users and their behaviors Define key business metrics to track the health of our business and drive better decision making Present findings to leadership to influence product roadmaps Design, implement, and analyze A/B experiments to provide actionable insights Identify opportunities for product improvement and optimization Use data and analytics to routinely answer questions on user behavior and results of product tests Show less

BI Expert / Statistical Analyst

• Jul 2018 - Feb 2019

Translating business problems and questions into data problems and questions Designing and implementing a reliable Data Analysis Cycle: 1. Checking and verifying data gathering process and data quality 2. Data requirement management 3. Cleansing data and Integrating different data sources (ETL) 4. Designing and implementing a data warehouse (snowflake schema) 5. Implementing suitable data visualization for each team (Power BI dashboards) 6. Revising reports based on business need User Segmentation (clustering and classification techniques) Calculating expected engagement for new users, by means of predictive analytics Providing impact report (based on statistical analysis) for marketing campaigns and new features release Preparing regular analytic reports regarding the current state of the business and identifying possible bottlenecks Specifying and optimizing most suited KPIs for each business segment, gathering related data, and providing reports based on management priorities Calculating customer's acquisition cost and lifetime value and providing insight to top management in order to revise strategies Show less

Business Insight specialist

• May 2014 - Oct 2016

Using quantitative data gathered to develop an understanding of customer behavior, demographics and life-cycle Collecting data from IT, marketing, and finance departments to use in establishing a data warehouse Initiating and constantly updating VAS user behavior and usage pattern Extracted, interpreted and analyzed data to identify key metrics and transform raw data into meaningful, actionable information Market segmentation and campaign targeting Identifying new classification metric and optimizing existing ones Providing regular and Ad-hoc reports to stakeholders and management Creating visually impactful dashboards for data Campaign initiation and management Monitoring and appraisal of third party companies Over all analysis of the vas business, main drivers of growth, barriers Managing Content provider's financial affairs (invoicing and revenue sharing) and key account management Show less

Product Expert

• Nov 2012 - Apr 2013

Participation in product launch program Co-Designer of marketing department structure Designer of protocol with subsidiary companies Managing the escalation of items between product managers and product team

System Analyst

• Dec 2010 - Nov 2012

Main activities and responsibilities include: - Managing the products through their lifecycle - Gathering and prioritizing of the product and customers- requirements - Working closely with senior management to deliver a suitable product - Administrator of the Microsoft Project Server - Preparing the first proposal, feasibility study, full analysis, and characteristics and features of two brand new products - Project manager of SG IT Plan (included the study of strategies, infrastructure, and processes, and development of an agreed upon IT architecture) - Participated as Business Analyst in annual evaluation (spring 2012) Show less