Experience

INRY

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Delivery Manager

  • Nov 2022 - Present

  Hyderabad, Telangana, India ServiceNow HRSD Consulting and implementations.



Devoteam

• France
• Information Technology & Services
• 700 & Above Employee

• Customer Program Manager

  • Jul 2022 - Nov 2022

  Germany Customer Program Management for ServiceNow CSM implementation.



Infosys

• India
• IT System Custom Software Development
• 1 - 100 Employee

• Program Manager

  • Oct 2021 - Jul 2022

  Oslo, Norway Program management of a large program with ITSM processes, service desk and Servicenow tool implementation.

• Senior Consultant

  • Jan 2016 - Sep 2021

  Birmingham, United Kingdom · Service Transition Manager @Birmingham: Review statement of requirements, perform service impact assessment, document service design and support document, monitor/report on service risks and issues, align project to existing ITSM processes, ensure required approvals, manage warranty period, facilitate knowledge transfer and handover to service operations. · ServiceNow Consultant @Hamburg: Requirements gathering, Solution design, implementation of ServiceNow ITSM modules ·… Show more · Service Transition Manager @Birmingham: Review statement of requirements, perform service impact assessment, document service design and support document, monitor/report on service risks and issues, align project to existing ITSM processes, ensure required approvals, manage warranty period, facilitate knowledge transfer and handover to service operations. · ServiceNow Consultant @Hamburg: Requirements gathering, Solution design, implementation of ServiceNow ITSM modules · ServiceNow Consultant @Brussels: Requirements gathering, Create ITSM Strategy Roadmap, Monitor ServiceNow implementation, track go-live requirements, follow-up on project risks and issues and handover to service operations. · ServiceNow Consultant @Amsterdam Customer: Requirements gathering for scoped application implementation in ServiceNow. Captured user stories, created low level design documents and handed over to development team for implementation.

• Senior Consultant

  • Jun 2012 - Dec 2015

  Düsseldorf Area, Germany Project 1: In 2015, Process Consulting in Service Asset & Configuration Management as per ITIL for a Commodities trading company operating from Dusseldorf. Project 2: In 2014, Operations Management and Process Consulting as per ITIL for a Utilities giant operating from Hannover and Landshut. Project 3: In 2013, Service Design as per ITIL for Infosys's Ecosystem Hub product implementation in the IT Department of a Banking giant based in Frankfurt, Germany. Designed Service Desk… Show more Project 1: In 2015, Process Consulting in Service Asset & Configuration Management as per ITIL for a Commodities trading company operating from Dusseldorf. Project 2: In 2014, Operations Management and Process Consulting as per ITIL for a Utilities giant operating from Hannover and Landshut. Project 3: In 2013, Service Design as per ITIL for Infosys's Ecosystem Hub product implementation in the IT Department of a Banking giant based in Frankfurt, Germany. Designed Service Desk, Incident, Problem and Change processes as per the master service model. Project 4: In 2013, Process Improvement of overall software development life cycle in the IT department of an Insurance giant based in Munich, Germany.



Mahindra Satyam

• India
• Appliances, Electrical, and Electronics Manufacturing

• Associate ITSM Consultant

  • Jun 2011 - Jun 2012

  Hyderabad Area, India Project 1: Service Level Manager for an Airways giant based in Sydney, Australia.



Wipro Technologies

• United States
• Business Consulting and Services
• 700 & Above Employee

• Module Leader

  • Aug 2004 - May 2011

  Hyderabad Area, India Project 1: ISO 20000 Internal Audit, ensured Planning, Reporting, Operation Procedure Compliance, track CSAT and resolve client escalations. Project 2: Onsite exposure at Redmond, USA for requirements gathering to setup a large lab with more than 200 high end Servers. Project 3: Application test automation for Microsoft operating systems and Apache, IIS, Domain Controller server setup. Project 4: Developer for Nokia mobile applications on Series 60 platform followed by… Show more Project 1: ISO 20000 Internal Audit, ensured Planning, Reporting, Operation Procedure Compliance, track CSAT and resolve client escalations. Project 2: Onsite exposure at Redmond, USA for requirements gathering to setup a large lab with more than 200 high end Servers. Project 3: Application test automation for Microsoft operating systems and Apache, IIS, Domain Controller server setup. Project 4: Developer for Nokia mobile applications on Series 60 platform followed by Testing and Release. Show less