Director of HR

• Dec 2022 - Present

Cluster Human Resources Manager (Temp Role)

• Jul 2022 - Dec 2022

Human Resources Manager (Temp Role)

• Apr 2022 - Jul 2022

Supporting the Hotel General Manager with the development and delivery of people plans • Producing key performance metrics, identifying trends, providing insight based on data and with the unit lead taking action to improve performance • Supporting the Hotel General Manager with proactive resource planning, ensuring solutions are identified regarding skills gaps, talent attraction, resource mix and talent pipeline strategy • Manage three HR Advisors who directly reported to me. • Working with the wider HR team to develop and improve service and efficiency from other seven sisters hotels across the UK, London, Manchester, Liverpool and Edinburgh. • Works proactively with the Hotel General Manager and line managers to ensure that HR Flow Training Platforms and Payroll data via the Fourth Hospitality system are accurate and that agreed establishment control procedures are followed • Delivering Welcome Day Induction, People management training within business units, and supporting focus group sessions as required Achievements at the Melia Hotel • Successful Sustained Company Revenue Growth and managed to help make a one-million-pound revenue after the expenditure • Successfully Customer Loyalty and Retention • Successfully managed the provision of front-line advice, guidance, and end-to-end HR Manager support for 233 employees and Line managers via phone, Face to Face or email. • Build and maintain strong partnerships and have regular touchpoints with leaders. • More engagement programmes like employee well-being, yoga, running teams, healthy foods in the staff canteens, • Improve the employee survey programme and manage to hit the highest number from the hotel. • Review and benchmark the internal and external environment to improve HR policies and initiatives to enhance overall business performance. • Identify and drive the communication and sharing of learning across functions to facilitate continuous improvement. Show less

HR Advisor & Recruitment Consultant (Temp Role)

• May 2021 - Dec 2021

• To provide high-quality advice and guidance to managers on a range of HR issues in a designated service area • To provide specialist and well-informed advice on all matters relating to recruitment pol-icies and practices, and where queries are raised, at all times owning the case in hand striving to resolve it as promptly and accurately as possible. • Responsible for ensuring all pre-employment checks are undertaken, accurate employment contracts are issued, and all candidate files are completed and filed by HR practice. • To work closely with the HR Team Leader, escalating casework and resourcing issues appropriately and seeking advice as necessary. • Ensure all advice given is in line with equality and diversity and supports Council equality standards. • Regularly monitor attendance improvement statistics to identify the impact on the business and assess and monitor equalities impact of attendance management across the Council. • Draft reports for senior managers using absence data which indicate performance against targets and indicate trends, identify risks and suggest solutions. Achievements at the Hillingdon Council 1. I improved HR Advisory to the senior Managers and the Directors & Recruitment efficiencies like learning Talent Link and fast recruiting process so that managers can run their services. 2. Manage to Restructure (Change Management) 15 Hillingdon Council Transportation Employees from the Parking Services 3. I've been for excellence, continually added value to the company, and never missed a deadline. 4. I managed to recruit 90 candidates to the Hillingdon Council payroll for the last 7 months 5. I managed to do 60 Employee Relations Cases for the last 7 months in the Hillingdon Council. 6. I believe I have gone above and beyond the benchmarks, we set for my position when arrived at the company 7 months ago. 7. I was a valuable member of the team. Show less

HR & Recruitment Advisor (Temp Role)

• Oct 2020 - Jan 2021

• To provide professional HR advice and guidance at all Council and within Schools, Essex Cares Homes, and other external customers as required. • To ensure up to date and expert knowledge of current employment law, legislation, and HR best practice. • Manage the recruitment process on behalf of Essex Council Hiring Managers, providing guidance in respect of the selection process, ensuring the promotion of good practice and compliance with relevant legislation through work management tool Cornerstone. • Maintains payroll information by designing systems, directing the collection, calculation, and entering of data. • Provides payroll information by answering questions and requests through the Oracle system. • Processes the company's payroll every pay period • Maintains payroll processing system and records by gathering, calculating, and inputting data • Computes employee take-home pay based on-time records, benefits, and taxes • Answers staff questions about wages, deductions, attendance, and time records • Receives and coordinates requests for leave and other absences • Handles changes in exemptions, job status, and job titles • Adheres to payroll policies and procedures and complies with relevant law • Identifies, investigates and resolves discrepancies in timesheet and payroll rec-ords • To ensure up to date and expert knowledge of the Council's and external customers' employment arrangements including but not limited to pay and conditions, policies, procedures, standards and practice for Local Government, Education and NHS (public health). Show less

Human Resources Generalist

• Aug 2019 - Oct 2020

• Recruitment: Pre-opening Hotel, experience in developing and delivering on recruitment plans. Manage the full-cycle recruitment process, including advertising, source & selection, interview guidance for managers, offer negotiations and issuing offers. Develop relationships with the hiring managers. Oversee employee new starter checks, including references and DBS for a senior post. Manage the onboarding process and new starter procedures. To maintain up-to-date job descriptions. • Employee Relations: Promote and demonstrate best HR practices, deliver a professional service in accordance with all relevant legislation and regulations and be responsive to departmental needs of efficiency, effectiveness and quality. Provide an effective and efficient HR service in the areas of employee relations and trade union consultation. Advise and mediate on complex ER cases including discipliners, grievances and tribunals. Advise managers on all HR policies and procedures. To facilitate redundancies and TUPE exercises in line with legislation and Hotel policies. Assist with the provision of the redeployment procedure and transfer options. To advise guidance to managers on all HR policies and procedures. To manage and consult on exits and leaver procedures. • Training and Development: • Health and Wellbeing • HR Systems, General/HR Admin • Achievements at the Langley Hotel: o Successful Sustained Company Revenue Growth o Successfully Customer Loyalty and Retention o Strategy Execution Capability o Successfully managed the provision of front-line advice, guidance, and end-to-end generalist HR support for 106 employees and managers via phone, Face to Face or email. o Set up recruitment policies and procedures to bring recruitment in a house for every role to overcome poor service received from current agencies used. Show less

HR Advisor & Executive (Fixed Term)

• Apr 2018 - Jul 2019

Advising on employee relations issues when arising in the businesses • Led managers through suspension, investigation and disciplinary procedures • They are issuing all relevant letters following approval from the Head of HR. • Delivering outcomes on disciplinary and grievance meetings with manager • Support current, and future business needs through the development, engage-ment, motivation and preservation of human capital Achievements at the Barnet Council • Manage to bring 150 Social Workers, Lead practitioner from Agency (Comen-sura)who look after all our 6 services (Adult & Communities, Assurance, Commis-sioning Group, Education & Skills, Family Services, Street Scene) to in house to Barnet Council payroll, save thousands of pounds for Barnet Council and recruit 50 Mental Health Professional to Barnet, Enfield and Haringey NHS Health Trust. • Managed to complete HR Intranet Project, to update whole Council old HR Poli-cies and Procedures in Intranet within a 6-month timeframe. For example, refresh-ing HR Intranet Page, Reviewing Apprentice salary, grade etc, consistent applica-tion of policy starting with Grievances. • Manage to TUPE 13 Brent Council Registrars back to Barnet Council payroll. • HR Change Champion for to move from Rent Property (North London Business Park) to Colindale Council Main Office Block. • Build and maintain strong partnerships and have regular touchpoints with leaders. • Manage and provide direction, and leadership and serve as mentor and coach to the HR Team. • Maintain data integrity, employee lifecycle workstreams, and processes. • Working with the Talent Excellence team and the Senior HR Business Partner for each business unit, support the successful roll-out of all Talent Initiatives (performance, development, compensation, and career). • Develop and promote feedback mechanisms for employees to influence the continuous improvement of HR services and processes. Show less

Human Resources Administrator

• Apr 2016 - Apr 2018

The first point to contact on HR regarding Human Resources issues Liaise with the HR Manager their day to day task Provide high quality, consistent HR/Payroll advise support and resolution to managers, employees and outside parties within agreed parameters in order to maximise customer efficiency, effectiveness and confidence. Administering HR transactional activities associated with the employee life cycles, across the Hotel and services within agreed procedures, standards and timescales. Deliver a quality and professional service to all customers ensuring compliance with employment legislation, corporate/local policies and good employment practice Provide timely, accurate advice, support and guidance on end to end employee lifecycle process, including new starter, movers, leavers, pay changes, special leave types and benefit administration for all employees and managers Provide timely, accurate advice on employee relations policy and procedures, pay and grading, terms and conditions of employment. Resolve day to day customer service enquiries, issues and complaints, escalating as appropriate. Note taking during the investigations process Create and maintain documents, records and data to agreed procedures and standards. Ensure a high level of confidentiality is maintained in all aspects of work Job posting in Indeed & Taleo which is Hilton Recruitment acquisition software Telephone & Face to face interviewing for the right candidates and passing information to the line manager Also, taking face to face exit interview for the voluntary leavers New Hire Orientation (Induction for the new employees and the work experience students plus H & S training. Rewards and Recognition Liaise with local colleges for the hospitality industry and youth strategy Visa update, check and liaise with the Home Office Updating all monthly HR trackers (headcount etc) Creating and updating monthly reports including birthday list, probation review tracker and distributing to managers Show less

Human Resources Intern

• Feb 2016 - Mar 2016

Handling employee CVs through Caterer Screening candidate passport & visas Making a telephone interview & report to the HR Manager Arranging a recruitment interview & meeting schedule Updating Staff Database (HR.Net) Shadowing with Recruitment Manager Basic Administration Handling employee CVs through Caterer Screening candidate passport & visas Making a telephone interview & report to the HR Manager Arranging a recruitment interview & meeting schedule Updating Staff Database (HR.Net) Shadowing with Recruitment Manager Basic Administration