Portia Heileman
Information Technology Support Specialist at Workforce Opportunity Services- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ Practical Applications
LeaderQuest HQOct, 2020- Oct, 2024
Experience
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Workforce Opportunity Services
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Information Technology Support Specialist
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2022 - Present
March 2022 to Present • Provides remote technical support for standard configurations of workstations, personal computers and associated hardware and software. • Troubleshoots standard software and hardware questions, issues, problems and failures via telephone, chat or Instant Messenger. • Identifies complex issues, questions and problems and refers them to more senior staff or other IT groups for investigation and resolution. • Screens, diagnoses and resolves or refers specific assigned inquiries and work requests received via phone, chat or Instant Messenger, related to maintenance of personal computers, workstations, software and associated hardware; refers those requests to appropriate IT staff for resolution. • May work with other members of the staff to resolve more complex matters. • Works to develop an understanding of standard issues, questions and problems with standard workstations, personal computers, software and associated hardware and the resolutions to those matters. • Follows policies, procedures and standards in responding to end user requests and providing end user support. • Documents and reports all service requests and their outcome, following standard procedures and practices. • Performs other responsibilities associated with this position as may be appropriate and assigned. • Experience using Sales force ticketing system. • Conduct root-cause analysis by meticulously examining reported and persistent problems • Updates problem tickets By documenting resolution or escalating • Diagnose and troubleshoot end user desktop application issues and provide appropriate resolutions • Create and modify user accounts and permissions • Assist with password reset. Show less
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Fortress Building Products
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United States
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Wholesale Building Materials
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1 - 100 Employee
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Shipping Administrator
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Mar 2019 - Jan 2022
Plan shipments based on product availability and customer requests •Track orders to ensure timely deliveries •Prepare shipping documents (like invoices, purchase orders and bills of lading) •Coordinate our supply chain procedures to maximize quality of delivery •Planning shipments based on product availability and customer requests •Tracking orders to ensure timely deliveries •Preparing shipping documents (like invoices, purchase orders and bills of lading) •Daily shipping report for orders ship and not ship. •Release orders so order pickers can pick orders to ship. •Receive containers from overseas into inventory. •Freight Claims • Schedule Truck loads. • Communicate with Carriers and Vendors • Communicate with internal customers. • Export data to excel for reports. • Escalate problems to manager to ensure delivery. Show less
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PepsiCo
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United States
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Food and Beverage Services
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700 & Above Employee
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Admin Clerk
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Apr 2018 - Mar 2019
Route orders daily in compliance with the transportation route guide; ensuring timely execution to meet the requested ship date and secure carrier capacity ahead of the competition. • Operate the Transportation Management System (TMS) to route orders, track carrier performance and troubleshoot any loads that may be at risk of missing requested arrival date. • Ensure all new orders comply with Quaker guidelines on weight and method of shipment. • Review all daily reporting to ensure accurate scheduling of inbound and outbound shipments. • Schedule appointments in WMS on all loads; working with the campus manager, shipping manager, and third party facility manager on dock capacity scheduling • Review open order reports and collaborate with site performance resource to ensure all loads are scheduled in a timely manner to make request ship date. • Conduct daily verification to ensure all loads are scheduled correctly and in all systems – TMS, SAP, and WMS. • Work with drop carriers to maintain trailer pool and communicate daily trailer pool needs. • Actively participate in site’s period transportation and service review meetings with Regional Transportation Manager (RTM). Collaborate with customer supply chain teams to troubleshoot and resolve customer service issues related to transportation and scheduling. • Coordinate with all stakeholders to schedule and ensure all orders are shipped by period end. • Maintain reason code input within SAP for all orders that deliver past RDD. • Review previous day’s dock schedule and past due report to reschedule loads that did not ship ontime. • Advise shipping office of any special handling and shipping requirements • All other duties as assigned Show less
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Penske Logistics
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United States
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Truck Transportation
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700 & Above Employee
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Penske Logistics
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Jul 2017 - Mar 2018
• Various office and administrative duties • Office supplies • Opening, Closing, and Allocation of loads • Customer Service • Responds to emails from customer • Order waste management dumpsters • Do discrepancy reports • Do cycle counts • Close out receipt orders • Update the customers daily on any issues with receiving • Fix issues on ship orders • Pick items to ship to customers • Receive income freight/packages • Pack the freight to ship out to customers • Report to the Customer all overages and shortages of product and inventory gaps • Maintain daily spreadsheets on what was received and if any issues Show less
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US Foods
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United States
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Food and Beverage Services
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700 & Above Employee
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Operations Clerk
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May 2016 - Jul 2017
• Handle extensive inbound and outbound calls • Use retalix/Tandem to process shipments in • Authorize comdata checks for late fees • Print out bill of ladings for the drivers • Receive & respond to all emails specific to receiving from buyers/vendors • Maintain spreadsheets of all shortages/overage/and damage product • Schedule Receiving appointments • Check all orders and initial to ensure the correct product was unloading • Report to the warehouse manager all accidents or shortages of product and inventory gaps • Do a claims report and email vendors for any claims for damages and shortage of product. Show less
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Niagara Bottling
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United States
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Food and Beverage Services
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700 & Above Employee
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Shipping Clerk
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Jun 2014 - Sep 2015
• Handle extensive inbound and outbound calls • Use oracle/WMS to process shipments in and out • Print out bill of ladings for the drivers and assign seals • Receive & respond to all emails specific to shipping/receiving or inventory from corporate or vendors • Maintain spreadsheets of all team members transactions • Oversee warehouse team and forklift drivers • Check all orders and initial to ensure the correct product was loaded for distribution • Report to the warehouse manager all accidents or shortages of product and inventory gaps • Ensure the warehouse is functioning adequately and all personnel are fulfilling assigments Show less
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US Army
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United States
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Armed Forces
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700 & Above Employee
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92/F Petroleum Supply Specialist
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Oct 2010 - Apr 2013
• Selected and submitted samples of petroleum, oils and lubricants to labs for testing • Performed petroleum and water accounting duties • Connected hoses, valves and operating pumps to load petroleum products into tanker trucks, airplanes, ships and railroad cars • Examined oils and fuels for pollutants • Repaired pipeline systems, hoses, valves and pumps • Monitored the volume and temperature of petroleum in barges and storage tanks • Prepared storage and shipping records • Moved and stored packaged petroleum products utilizing forklifts Show less
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Education
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2015 - 2019
American Military University
Bachelor of Applied Science - BASc, Information Technology -
2006 - 2010
Dermott High School
High School
Community
