Pre-Sales Engineer

• Feb 2021 - Present

● Works closely with sales team in preparing and presenting solution and design proposals for full and partial IT upgrades and new systems for existing and prospective clients. Project size averages $40K and requires 16-24 hours of scoping and sourcing. ► Assesses technology needs and design solutions for enterprise systems that utilize Office 365, Azure / AWS cloud services, managed networks, firewalls, datacenter / cloud hosting, server and storage, virtualization, wireless, security, application management, and professional services. ► Facilitates sales team in ensuring revenue and GPM targets are met or exceeded throughout sales cycle. ► Provides technical information and training in addition to producing how-to guides for Sales Team. ● Collaborates externally with customers’ C-Suite and technical teams, and internally with: ► Project engineers ► Project Managers ► Director, Services ► Director, Operations ► Service Engineers ► CTO / CFO / CEP ► Outside Sales ► Account Managers ► Director of Systems ● Resolves numerous client issues, EXAMPLE: ► PROBLEM: data storage crisis for large law firm – storage use had increased from 200GB to 3.4TB within 1 year due to not archiving data. ► SOLUTION: deployed NAS to archive data and backup. ► RESULT: Saved client $20K due to not having to purchase new server and license.

Systems Services Manager

• Jul 2019 - Feb 2021

● Led team of 9 – 1 Account Manager, 6 Field Engineers (1 remote), and 3 Help Desk Technicians. Directed daily operations for managed service, co-created Help Desk Lead, and promoted team member to position. ● Managed projects, solved complex problems, served as sole point of contact for service escalations, developed team standards & metrics, and monitored & reported on KPIs.► Collaborated with clients, executive leadership, and cross-functional teams to establish, clarify and communicate goals and review accomplishments for services group.► Ensured seamless performance and quality assurance benchmarks as leader of design and monitoring of all Services Team projects and product implementations.► Oversaw ConnectWise Manage, Automate, and Control systems. ● Resolved numerous client issues, for Example: Client expressed urgent need for RDS server and licensing to manage temp contractors for large, 6-month contract. Solution: Recommended Azure VDI instead of RDS. Result: Reduced upfront costs, accelerated deployment, and gave choice of powering off once contract was fulfilled.

System Engineer

• Nov 2018 - Jul 2019

Senior Network Administrator / Adams Experts Manager / Acting Sales Engineer

• Nov 2017 - Nov 2018

● Led team of 5 – 1 Helpdesk Technician and 4 Engineers, prioritized projects, and ran weekly reports for executive leadership. ● Researched, won approval from C-Suite and Board of Directors, designed, and implement managed IT services product Azure Custom Vision. Drafted pricing structure and chose tools to oversee and manage, which resulted in highly profitable managed service provider (MSP) offering that redefined managed services in geographical area. ● Created and implemented fully managed, monitored, and break / fix Managed Services Department, which included service, sales, and client support. ► Spearheaded MSP sales function, trained / mentored sales staff on communicating value and positioning. ► Improved customer satisfaction ratings on all fronts by implementing coordinated and aligned processes. ► Developed trusted, productive partnerships with HP and Lenovo, transitioning away from white-label PCs. ► Implemented bi-annual reviews to retain / select new offerings in desktop, laptop, and server products / services. ● Resolved numerous internal issues, for Example: Ultra-strict, time-blasting documentation procedures were stifling both adherence and productivity. Solution: Partnered with IT Glue to facilitate design of simplified, streamlined documentation process. Result: 100% adherence and significant savings of time and money.

Data Processing Technician

• Jul 2014 - Nov 2017

Network Administrator

• 2013 - 2014

● Spearheaded integration of new acquisition, which included migrating servers to Quincy’s server farm. ● Improved overall server / network performance significantly within first 3 months, maintained company’s virtual server environment, and researched and advised on new technology options. ● Provided helpdesk support across 4 remote sites and implemented ticketing and inventory tracking systems. ● Spearheaded integration of new acquisition, which included migrating servers to Quincy’s server farm. ● Improved overall server / network performance significantly within first 3 months, maintained company’s virtual server environment, and researched and advised on new technology options. ● Provided helpdesk support across 4 remote sites and implemented ticketing and inventory tracking systems.

Support Specialist

• 2011 - 2013

Support Supervisor

• 2007 - 2010

Aviation Electronic Technician

• 1997 - 2001

Assigned to AIMD NAS Coronado in San Diego and led 3rd-shift technicians. ● Acquired the following certifications while in the Navy: ► Aviation Electronics Technician ► TMV Bench Operation & Maintenance ► Advanced Leadership ► FCC Commercial Operator/Maintainer Assigned to AIMD NAS Coronado in San Diego and led 3rd-shift technicians. ● Acquired the following certifications while in the Navy: ► Aviation Electronics Technician ► TMV Bench Operation & Maintenance ► Advanced Leadership ► FCC Commercial Operator/Maintainer