Experience

Dr. Sue Ellen Carpenter Bloom Fertility

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative/Marketing Assistant

  • Oct 2021 - Present

  • Evaluate client satisfaction and engagement through surveys and staff led focus groups; using feedback to organize process improvement project teams; thereby maximizing client engagement by 65%. • Assist with recruitment activities including job postings, resume review, phone screening, scheduling interviews, communication with candidates, and conducting reference checks. • Draft communication for patients and staff from diverse populations, groups, and backgrounds with a demonstrated sensitivity to individual and cultural differences. • Supervise contract and price negotiations with office vendors, service providers, and office lease, decreasing expenditures by 15%. • Conduct daily, weekly, and monthly billing reviews including proactively monitoring billing reports to ensure accurate billing and eliminate missed billing. • Provide administrative support to the Executive team by monitoring clinic emails through Microsoft Outlook, managing calendars, coordinating the planning and execution of logistics for internal meetings, training, and events. • Onboard new employees including desk set up, new hire onboarding schedule, new hire orientation, processing W2 forms, wage garnishments, and direct deposits in the payroll system. • Produce, edit, and evaluate the engagement of various communications materials including correspondences, newsletters, brochures, articles, and social media releases, maximizing the company’s reach by 40%. • Foster and track marketing relationships with other providers and distribute marketing collateral for promotion of our office to receive new patients and referrals. Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Appointment Scheduler III

  • Nov 2020 - Oct 2021

  • Responded to member questions and concerns, acting as an advocate for their service, needs, and interests within Kaiser Permanente, resolving issues and complaints daily. • Utilized Healthconnect/Epic software to access member information and support scheduling functions. • Entered data into system for registration, billing, patient tracking, charge capture, and reconciliation, minimizing patient wait times by 5% quarterly. • Responded to member questions and concerns, acting as an advocate for their service, needs, and interests within Kaiser Permanente, resolving issues and complaints daily. • Utilized Healthconnect/Epic software to access member information and support scheduling functions. • Entered data into system for registration, billing, patient tracking, charge capture, and reconciliation, minimizing patient wait times by 5% quarterly.



Atlanta Center for Reproductive Medicine

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Financial Services Representative/HR Assistant

  • Jun 2016 - Nov 2020

  • Assisted with the preparation of bi-weekly payroll, compensation reports, and other duties via the payroll and compensation system.• Onboarded new full time and part time staff, conducted new member orientation, explained benefit offerings, and created flyers for healthcare education campaigns. • Contacted global insurance providers for prior authorizations, benefit eligibility, and co-payment for services; notified patients of co-payments obligations.

• Patient Support Specialist

  • Apr 2015 - Jun 2016

  • Scheduled patient visits and procedures; collected and entered all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.• Created welcome folders, provided patients with information/instructions about appointments and procedures, and educated members on proper use of the systems and facilities.



EYE PHYSICIANS & SURGEONS, LTD.

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Care Coordinator

  • May 2012 - Jul 2014

  • Used Avaya Phone Systems and CPU Medical Management Systems to manage calendars and schedules of patients for more 16 physicians. • Organized patient's data, maintained clinical supplies, filed, mailed, processed documents and other office related tasks. • Checked patients into office, prepared patient charts, and verified insurance eligibility. • Used Avaya Phone Systems and CPU Medical Management Systems to manage calendars and schedules of patients for more 16 physicians. • Organized patient's data, maintained clinical supplies, filed, mailed, processed documents and other office related tasks. • Checked patients into office, prepared patient charts, and verified insurance eligibility.