David Porras

Director of Payment & Risk Operations at ESW
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Contact Information
us****@****om
(386) 825-5501
Location
FR
Languages
  • Spanish Native or bilingual proficiency
  • French Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Portuguese Elementary proficiency

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Credentials

  • EMV Module 1: A beginner's guide to chip card transactions
    Udemy
    Dec, 2022
    - Oct, 2024
  • Buy Now Pay Later Essentials (NASBA Accredited) 1.4 CPE credits
    MRC | Merchant Risk Council
    Oct, 2022
    - Oct, 2024
  • EMV 3D Secure (3DS) Authentication (NASBA Accredited)
    MRC | Merchant Risk Council
    Sep, 2022
    - Oct, 2024
  • Payment Essentials (NASBA Accredited) - 3.5 CPE Credits
    MRC | Merchant Risk Council
    Aug, 2022
    - Oct, 2024
  • Cybersecurity Basics - MOOC SecNumacadémie
    ANSSI - Agence nationale de la sécurité des systèmes d'information
    Apr, 2020
    - Oct, 2024
  • Chargeback Essentials
    MRC | Merchant Risk Council
    Dec, 2019
    - Oct, 2024
  • Teams, votre nouvelle plateforme de collaboration
    CrossKnowledge
    Jul, 2019
    - Oct, 2024
  • EDV Certification 1 - Dégustation et science des Grands Vins
    École du vin de France
    Feb, 2019
    - Oct, 2024
  • Brevet Fédéral niveau 4 de Triathlon "Entraîneur Fédéral"
    Fédération Française de Triathlon
    Jun, 2017
    - Oct, 2024
  • Brevet National de Sécurité et de Sauvetage Aquatique
    Ministère de l'Intérieur
    Jun, 2017
    - Oct, 2024
  • Brevet Fédérale 5 – Initiateur Triathlon
    Fédération Française de Triathlon
    Jun, 2016
    - Oct, 2024
  • PSE1 - Premiers Secours en Equipe de Niveau 1
    Protection Civile de Paris
    Mar, 2016
    - Oct, 2024
  • PSC1 - Prévention et Secours Civique de niveau 1
    Croix-Rouge française
    Sep, 2015
    - Oct, 2024
  • Certified Payments and Fraud Prevention Professional Certificate
    MRC | Merchant Risk Council
    Feb, 2023
    - Oct, 2024

Experience

  • ESW
    • Ireland
    • Internet Publishing
    • 200 - 300 Employee
    • Director of Payment & Risk Operations
      • Oct 2021 - Present

      ESW is the complete enterprise commerce solution for iconic brands looking to accelerate growth within and across borders. With ease and speed. Commerce Operations sits within the eSW Product Group and includes Payment Operations, Fraud Operations and Operational Excellence. Serving some of the world’s most recognisable retail brands in over 80 countries. Responsible for the commercial and operational performance of the Payment and Fraud teams. - Strategic contribution to the P&F Service Development Roadmap and key Partner Roadmaps - Individual Payment & Fraud service targets definition - Managing the performance, issues, risks and opportunities with the Payment & Fraud partner portfolio - Supporting the Partnership Strategy Development and the design of standard Partner Management disciplines and New Deal templates and guidelines - Identifying and selecting new partners needed for eSW to deliver its business goals - Agreeing and enforcing service level agreements with internal or external partners - Driving P&F process and tool improvements whilst influencing company operational efficiency initiatives

  • SEPHORA
    • France
    • Retail
    • 700 & Above Employee
    • Head Of Omnichannel Payments & Fraud EME
      • Mar 2020 - Oct 2021

      Channels: eCommerce & In-store Zone: Europe & Middle East Managing team for the following tasks: Payments: - Payment Strategy for all Zone - Architecture contributor in collaboration with IT teams - Management of Payment partners including Processing, Acquirers, Payment Methods, Schemes - Implementation & management of digital means of payment; Business Owner - Guarantor of Sephora's compliance with the various security standards and directives (PCI DSS, DSP2, Choice of Scheme, etc.) - Coordination of the integration of payment solutions in group systems: IT, Support, Marketing, Finance, Customer Service ... Fraud: - Strategy for Risk management for Sephora EME - Secure the balance between the losses linked to fraud, the costs associated with its management and the increase in income. - Continuous monitoring of new risks and new fraud behaviors - Continuous optimization of the anti-fraud system (technical system, internal processes, ...) - Close collaboration with business teams in Central and in countries

  • L'Oréal
    • France
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Payments & Fraud Manager
      • Oct 2019 - Mar 2020

      In charge of direct to consumer e-commerce & retail boutiques’s payment & fraud management team & strategy for all divisions in Western EuropeMember of L’Oréal’s Payments Committee, framing the group’s direction on payments and fraud handling worldwide.

    • Payments & eCustomer Care Manager Western Europe
      • Sep 2016 - Oct 2019

      Handling all Payments & Fraud & Customer Care aspects in order to: - launch more than 44 eShops for L'Oréal Group in Western Europe- for: Kiehl's, Urban Decay, Lancôme, Yves Saint Laurent Beauty, Biotherm, IT Cosmetics, Armani Beauty, L'Oréal Paris, Nyx, Kerastase, Skinceuticals- Managing team for the following axes:- Payments Manager for All Divisions in Western Europeincluding: - Payment & Fraud Partner management- Contracts contributor- Coordination with IT for Front & Back office features and configurations as Business Owner. - Daily monitoring responsible: conversion & fraud handling- Performance responsible- Innovation - Member of the L’Oréal group payment committeeCustomer Care Manager for Luxury online eshops in Western Europe- Call center partner follow up - Customer Care policy for Luxe clients- Orders, Claims & refunds monitoring team- Credit & accounting support

    • Business Planner -CPD-L'Oréal Paris - FRANCE
      • Feb 2015 - Sep 2016

      Forecasting launches specialistSales Follow up for the director's boardMember of SMART project deployment team - SM1 XTEL

    • Customer Supply Optimizer - Customer Relations France - Consumer Product Division
      • Jul 2011 - Feb 2015

      Customer RelationsL'Oréal Paris for Auchan - France- Customer supply follow-up (orders / deliveries / payment / disputes)- Projects: process improvements, statistics and performance fallow-up- SAP IT: project conception and deployment of new transactions

    • Information Managment Market Supply Logistics - Consumer Product Division - EUROPE
      • Sep 2009 - Jul 2011

      - Supply Chain Performance Follow-up and statistics for the European Region- Projects- database management

  • Kering
    • France
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Event and Image Assistant
      • Apr 2008 - Oct 2008

      Events and Image Responsible Assistant, Corporate Communications Department, PPR Group. www.ppr.com. - Corporate events logistics: Half year results, Annual General Meeting, Strategic Seminar… - Follow up of corporate editions: monthly Manager’s Newsletter, Letter to Shareholders in French and English. - Research and analysis tasks like market analysis as well as benchmarking and budget comparatives. Competences acquired: Project management, Organisational skills, Price estimation, Corporate protocol Paris Headquarters

  • Eminence magazine
    • Creator and Developper
      • Jul 2006 - Jan 2007

      Conception and Development of the magazine «Éminence ». - Sales & marketing strategy. - Free Magazine for 3,000 student readers in its first issue. - Publicity space sold for 40 k$ revenue for the same edition. - Burger King, Mennen, Colgate and Toyota were some of the clients. Competences acquired: Determinism, Innovation, Client relations, Sales/negotiation skills. GUATEMALA C.A Conception and Development of the magazine «Éminence ». - Sales & marketing strategy. - Free Magazine for 3,000 student readers in its first issue. - Publicity space sold for 40 k$ revenue for the same edition. - Burger King, Mennen, Colgate and Toyota were some of the clients. Competences acquired: Determinism, Innovation, Client relations, Sales/negotiation skills. GUATEMALA C.A

  • Moneda Newspaper
    • Analyst and Writer
      • Jun 2006 - Dec 2006

      Analyst and Writer, Central American Financial Newspaper Moneda, www.monedaenlinea.com. - Responsible for: Financial News, Energy Sector News, Research. - 20,000 economists and entrepreneurs readers. Competences acquired: Analytical and Communication skills, B2B relations, Teamwork. GUATEMALA C.A Analyst and Writer, Central American Financial Newspaper Moneda, www.monedaenlinea.com. - Responsible for: Financial News, Energy Sector News, Research. - 20,000 economists and entrepreneurs readers. Competences acquired: Analytical and Communication skills, B2B relations, Teamwork. GUATEMALA C.A

Education

  • Grenoble Ecole de Management
    Master of international business, International manager
    2007 - 2008
  • Université Paris 1 Panthéon-Sorbonne
    Master Pro 2, Transports Internationaux
    2009 - 2011
  • Aix-Marseille University
    Licence Administration Economique et Juridique, Economie, Droit
    2003 - 2006
  • Lycée Jules Verne Guatemala
    Baccalauréat, Economique et Social
    1987 - 2003

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