Experience

SEI LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2012 - Present

  Duties require using phone and computer systems in a work at home environment to process payments and handle customer requests for high call volume client. Job requires use of a virtual environment to promptly answer calls directly from customers. Duties require using phone and computer systems in a work at home environment to process payments and handle customer requests for high call volume client. Job requires use of a virtual environment to promptly answer calls directly from customers.



Mr. G's Supper Club

• Bartender

  • Feb 2011 - Jan 2012

  Duties included preparing and serving beverages to customers in a busy banquet facility. Followed proper health and safety guidelines to ensure proper sanitation, provided various hospitality services to guests. Responsible for cash drawer and sales with clients. Duties included preparing and serving beverages to customers in a busy banquet facility. Followed proper health and safety guidelines to ensure proper sanitation, provided various hospitality services to guests. Responsible for cash drawer and sales with clients.



N'awlins Crab House

• General Manager

  • Dec 2009 - Feb 2011

  Duties included managing employees and operations of busy family restaurant and bar area. Resolve customer concerns and assist customers and employees as needed with excellent customer service and hospitality. Balance cash drawers and safe. Assist servers with transactions accurately and efficiently. Ensure quality control/product consistency with food and beverages. Able to fill in any postion including serving, bartending, and cooking as needed during shifts. Hire and train employees as needed. Ensure sanitation codes are being followed at all times. Design and deliver professional promotional and marketing literature. Order and maintain food, bar, and office inventory. Address additional business needs as needed. Show less



Career Education Corporation

• United States
• Education Administration Programs
• 700 & Above Employee

• Inquiry Response Coordinator

  • Aug 2009 - Sep 2010

  Duties required use of phone and computer systems in a call center environment to provide educational information and services to clients. Job required outbound and inbound calls, data entry and software maintenance. Performance was tracked for this position. Duties required use of phone and computer systems in a call center environment to provide educational information and services to clients. Job required outbound and inbound calls, data entry and software maintenance. Performance was tracked for this position.



Diaspora Funding

• Officer Manager

  • Mar 2008 - Dec 2009

  Manage office duties and accounting, research potential business venture, and structure company agreements. Manage office duties and accounting, research potential business venture, and structure company agreements.



Covance

• United States
• Research Services
• 700 & Above Employee

• Program Specialist

  • Apr 2007 - Aug 2007

  Duties included researching insurance coverage for BOTOX®, maintaining systems for customer service hotline. Provide legendary customer service standards while obtaining ways to acquire information to update database. Duties included researching insurance coverage for BOTOX®, maintaining systems for customer service hotline. Provide legendary customer service standards while obtaining ways to acquire information to update database.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Aug 2003 - Aug 2007

  Duties included maintaining customer service quality and control standards while completing duties necessary to make product and upsell inventory. Duties included maintaining customer service quality and control standards while completing duties necessary to make product and upsell inventory.