Experience

Mind in Croydon

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Crisis Worker

  • Sep 2022 - Present

  - Assessing referrals and triaging clients, providing a reassuring and comforting first contact. - Help clients to; manage crisis, identify triggers, identify strengths and coping methods, explore self-help tools, improve self-confidence, esteem and independence, develop personalised wellbeing toolkit. - Created a calm, reflective space to support de-escalation of crisis and used a person-centred approach.- Meet monthly, quarterly and annual targets against KPIs. - Promote service users’ views and needs throughout all aspects of the project including follow-up calls for clients and collating satisfaction surveys. - Promote the highest quality of service by liaising with relatives, carers, and local services including external agencies and other voluntary sector organisations as necessary. - Work as a member of a team, communicating with others in writing and face to face, taking part in team meetings, staff meetings and away.- Accept the need to learn from experience, to actively take part in reflective practice, to change where necessary, develop new skills and keep up to date with current practice and undertake necessary training. Show less

• Employment Support Worker

  • Feb 2022 - Sep 2022

  - Creating person centred action plans for clients and conducting reviews to set objectives and measure achievements. Assisting the caseload with searching and applying for jobs, with a focus on finding jobs that match skills and abilities.- Using an understanding of Disability Discrimination to support clients with employability goals.- Collecting quantitative and qualitative data with the aim of demonstrating services impact and performance. - Developing links with employers to arrange work experience, work placements, in-house experience or work/job shadowing. - Developing and delivering workshops to clients and wider stakeholders. - Working closely with the Welfar Benefits Advice and the Employment Support Servive Pathway Services Manager and the Welfare Rights Team to deliver a service that seeks to maximise the income and employability of people experiencing mental health in the London Borough of Croydon.- Maintaining accurate statistics and utilising a file management system.- Contributing to the development of external marketing, promotions and communications relating to the services, ensuring that the team present their services positively and that they are effectively promoted and publicised to potential service users, funders, stakeholders etc.- Undertaking a wide range of administrative tasks including keeping detailed case notes, quarterly stats for the commissioners, case studies for monitoring purposes etc. Show less



Advantage Healthcare

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Paediatric Care Coordinator

  • Sep 2019 - Mar 2022

  - Coordinating care packages with both carers and specialist nurses to ensure that clinically complex children receive optimal patient care in accordance with CQC guidelines. - Directing care packages for paediatric clients, using managerial skills to delegate tasks to team members, prioritise tasks to ensure deadlines are met and manage workflow and increase productivity in response to demand and urgency. - Design rotas to ensure that service users receive consistent care, whilst maintaining the wellbeing of employees who carry out long working hours. - Evaluate the competency of carers and field nurses to ensure that they have the necessary skills and training to undertake their shifts and assess my team through regular supervisions and appraisals. - Building productive relationships with clients, junior and senior colleagues as well as a range of healthcare professionals in the interest of cultivating to an efficient, positive workplace that offers better results. - Leading thorough investigations in the case of an incident using root cause analysis to better the quality of service that Advantage Healthcare offers as a care agency. Show less



Look Ahead Care and Support

• United Kingdom
• Non-profit Organizations
• 400 - 500 Employee

• Mental Health Support Officer

  • May 2018 - Aug 2019

  - Deepened my understanding of the homelessness problem in the United Kingdom and of the range of mental health services offered (in the NHS and privately) and used this to better support service users; where necessary, refer them to more specialist centres where they experienced better mental health outcomes. - Created care plans for patients after assessing both their clinical and non-clinical needs to a high enough standard, such that they were recommended for more widespread use by the senior team. - Acted as an advocate for vulnerable residents, often liaising with a range of services such as the Citizens Advice Bureau, their local council and NHS hospital trusts to support them in decision making, promoting their best interests and upholding their human rights. - Took an active role in the daily lives of residents, cooking, shopping, formulating meal plans, personal care, administration of medication and flat cleaning. - Gained experience of shift work, alongside the flexibility and resilience it entails, particularly in emotionally charged environments. - Attended various training with transferable skills, such as Risk Management and Awareness, Mental Health Awareness, Equality and Diversity, First Aid Training and Food Hygiene training. Show less



Self-employed

• Caterham

• Carer

  • Sep 2017 - Apr 2018

  - Provided 24-hour care for my disabled Grandmother in which I assisted with personal care, washing, nutrition, dressing and general hygiene. - Developed my clinical understanding of stroke and dementia and gained first-hand experience in supporting patients with both of these conditions. - Readily took on responsibility for the coordination of services/benefits from local and national government agencies. - Provided 24-hour care for my disabled Grandmother in which I assisted with personal care, washing, nutrition, dressing and general hygiene. - Developed my clinical understanding of stroke and dementia and gained first-hand experience in supporting patients with both of these conditions. - Readily took on responsibility for the coordination of services/benefits from local and national government agencies.



University of Warwick Labour & Cooperative Society

• Women's Officer

  • Mar 2016 - Mar 2017

  - My role was to make sure the society was an accessible and comfortable environment for women to join, and to get involved in. I was an approachable first point of contact and hosted weekly socials to develop an informal and professional network. - I had a welfare role, which included helping women in personal ways and signposting them to relevant welfare services. - During this time, I increased and championed female engagement and participation in politics, substantially increasing the number of women who not only got involved with university society events, but also in external campaigning events in elections, such as the EU referendum and the 2017 General Election. When it came to election the new Warwick Labour exec, the new exec had a female majority, and a female chair; an event which had not happened for many years. Show less