Experience

Fuzion Travel

• New Zealand
• Retail
• 1 - 100 Employee

• Travel Broker

  • Apr 2021 - Present



Follow Digital

• New Zealand
• Advertising Services
• 1 - 100 Employee

• Social Media Account Manager

  • Oct 2020 - Present

  - Creating paid ad campaigns with multiple ad sets in Facebook Ad Manager - includes writing copy and creating graphics in Canva - Reporting on Facebook ad campaigns in Agency Analytics - Creating organic posts for Facebook and Instagram with Facebook Creator Studio - Community management of client Facebook business pages - Creating paid ad campaigns with multiple ad sets in Facebook Ad Manager - includes writing copy and creating graphics in Canva - Reporting on Facebook ad campaigns in Agency Analytics - Creating organic posts for Facebook and Instagram with Facebook Creator Studio - Community management of client Facebook business pages



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• International Travel Consultant

  • Dec 2013 - Mar 2021

  • Establishing relationships with new clients, and successfully maintaining those relationships in order to build a solid repeat client base • Attending to 15+ new customer enquiries each day, primarily through the company’s website, whilst also working on converting existing enquiries into bookings via email and phone (40+ emails each day on average) • Managing existing bookings – itinerary changes, special requests, and contacting passengers before departure, and on arrival back home • Working towards monthly and yearly sales targets, both individual and collective • Constructing FIT domestic and international itineraries to meet individual client requirements • Assisting with training new team members Show less



Auckland Transport

• New Zealand
• Government Administration
• 700 & Above Employee

• Team Coordinator/Customer Service Representative

  • Jan 2011 - Dec 2013

  • Attended to 50+ customer enquiries each day, regarding all forms of public transport in the Auckland region • Assisted customers with navigating the Auckland Transport website and app • Responsible for recording feedback from the public in regards to various public transport issues within Auckland, and assisting in complaint resolution • Sole supervision of a team of 15-20 staff on weekends • Responsible for meeting quality assurance targets, call monitoring and coaching • Attended to 50+ customer enquiries each day, regarding all forms of public transport in the Auckland region • Assisted customers with navigating the Auckland Transport website and app • Responsible for recording feedback from the public in regards to various public transport issues within Auckland, and assisting in complaint resolution • Sole supervision of a team of 15-20 staff on weekends • Responsible for meeting quality assurance targets, call monitoring and coaching



ChristchurchNZ

• New Zealand
• Government Administration
• 1 - 100 Employee

• Travel Consultant

  • Nov 2009 - Dec 2010

  • Assisted visitors with domestic travel enquiries and constructed domestic travel itineraries • Meeting weekly and monthly revenue targets for both travel arrangements and retail products sold in-store • Researching new attractions and accommodation domestically and ensuring in-store information was current and relevant • Conducted multiple off-site inspections of local hotels, tours and activities independently, and reported back to the team • Assisted visitors with domestic travel enquiries and constructed domestic travel itineraries • Meeting weekly and monthly revenue targets for both travel arrangements and retail products sold in-store • Researching new attractions and accommodation domestically and ensuring in-store information was current and relevant • Conducted multiple off-site inspections of local hotels, tours and activities independently, and reported back to the team



RCI Pacific

• Travel Arrangements
• 1 - 100 Employee

• Reservations Agent

  • Apr 2008 - Sep 2009

  • Responsible for handling both inbound and outbound calls • Worked with an established membership base to make travel reservations using timeshare exchange weeks, including selling discounted holidays to members in the event they had run out of timeshare weeks to exchange • Membership retention – calling members with expired/almost expired memberships to encourage them to renew • Meeting daily/weekly/monthly sales targets and KPI's • Responsible for handling both inbound and outbound calls • Worked with an established membership base to make travel reservations using timeshare exchange weeks, including selling discounted holidays to members in the event they had run out of timeshare weeks to exchange • Membership retention – calling members with expired/almost expired memberships to encourage them to renew • Meeting daily/weekly/monthly sales targets and KPI's