CSRA- US Embassy Customer Service

• Jun 2021 - Present

-Communication with applicants by phone calls resolving problems and giving relevant information about travels and visas. -Escalating the cases by phone and e-mails in French and English. -Communication with the team and the quality department regarding the development and improvement of call management efficiency. -Interviewing candidates for the other campaigns in the French language. Skills: Customer service°Foreign language skills°Communication°Ability to listen and understand°Teamwork°Computer proficiency°Problem-Solving° Show less

Assistant Real Estate Agent

• Mar 2019 - Jan 2020

*Communicated with clients, researched and evaluated properties and developed original marketing materials to promote the properties. *Resolved challenging customer issues, collected information from clients, accompanying them during proprety visits. *Negotiated the sale/successful sales. Skills: Sales and Marketing°Problem-Solving°Presentation°Attention to details°Teamwork°Time Management°Communication°Financial Management° *Communicated with clients, researched and evaluated properties and developed original marketing materials to promote the properties. *Resolved challenging customer issues, collected information from clients, accompanying them during proprety visits. *Negotiated the sale/successful sales. Skills: Sales and Marketing°Problem-Solving°Presentation°Attention to details°Teamwork°Time Management°Communication°Financial Management°

Receptioniste

• Oct 2017 - Nov 2017

*Professional recommendation. Skills: Customer service°Communication°Time Management°Problem-Solving°Teamwork°Adaptability *Professional recommendation. Skills: Customer service°Communication°Time Management°Problem-Solving°Teamwork°Adaptability

Receptioniste/housekeeping

• Jun 2017 - Jul 2017