Experience

Hush-India's Most Recommended Mattress Brand

• India
• Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Sep 2020 - Present

   Provide inspired leadership for the organization. Making important policy, planning, and strategy decisions. Developing, implementing, and reviewing operational policies and procedures. Managing the talent acquisition process, including recruitment, interviewing, and hiring of qualified job applicants. Setting up KRA’s & KPI’s for each role. Setting up SOP’s for each process. Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing. Work with senior stakeholders. Reviewing monthly MIS with stakeholders.  Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Work with the board of directors to determine values and mission, and plan for short and long-term goals. Identify and address problems and opportunities for the company. Build alliances and partnerships with other organizations. Support worker communication with the management team. Show less

• HR Manager

  • Jul 2019 - Aug 2020

   Partnering with leadership team to understand and execute the organization's human resource. Providing support & guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise. Administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations. Performing all administrative & legal duties.  Managing the talent acquisition process, including recruitment, interviewing, and hiring of qualified job applicants.  Collaborating with departmental managers to understand skills and competencies required for openings. Analyzing trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Creating learning and development programs and initiatives that provide internal development opportunities for employees. Maintaining compliance with employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Performing other duties as assigned. Show less

• Human Resources Assistant

  • Jun 2018 - Jun 2019

   Assist with day to day operations of the HR functions and duties. Provide clerical and administrative support to Human Resources executives. Compile and update employee records. Process documentation and prepare reports relating to personnel activities. Coordinate HR projects (meetings, training, surveys etc) and take minutes. Deal with employee requests regarding human resources issues, rules, and regulations. Payroll preparation by providing relevant data. Communicate with public services when necessary. Properly handle complaints and grievance procedures. Coordinate communication with candidates and schedule interviews. Conduct initial orientation to newly hired employees. Assist our recruiters to source candidates and update our database. Show less

• Customer Service Representative

  • Oct 2017 - May 2018

   Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Show less



FABINDIA LIMITED (erstwhile Fabindia Overseas Pvt. Ltd.)

• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2014 - Aug 2017

  Worked as a sales associate responsible for providing excellent customer service, helping customers make purchasing decisions & meeting sales goals.  Ensuring Sales / Inventory Targets are achieved.  Ensure high levels of customers satisfaction through excellent service.  Complete Store Administration and ensure compliance with policies and procedures.  Maintain outstanding store condition and visual merchandising standards.  Setting planograms for the various categories as per company norms.  Report on buying trends, customer needs to maintain proper stock levels in the store. Show less