Experience

Bizycorp Pvt Ltd

• Sri Lanka
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Manager

  • Jun 2018 - Present

  Manage a team of 6 Client Coordinators.Manage & monitor the growth of 60 USA & CAN-based clients’ websites, social media accounts & online business presence. Experience in using Google Search Console and Google Analytics.Have experience working with Social Media tools such as Facebook Business Manager.Knowledge in Search Engine Optimization (SEO).Knowledge in Paid Advertising (Google Ads & Facebook Ads)Knowledge of Google E.A.T. Principle.Working experience in Kayako Ticketing System. Show less

• Associate Digital Marketing Services

  • Jun 2018 - Jul 2021



WEBXPAY

• Sri Lanka
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Associate

  • Nov 2017 - Jun 2018

  Created websites for merchants using the OpenCart system. Website maintenance (content edits, uploads). Assisted merchants in setting up Google Analytics accounts. Managed customer life cycles using CRM applications such as Hubspot. Managed team tasks and customer queries using Jira Atlassian and Freshdesk applications. Created websites for merchants using the OpenCart system. Website maintenance (content edits, uploads). Assisted merchants in setting up Google Analytics accounts. Managed customer life cycles using CRM applications such as Hubspot. Managed team tasks and customer queries using Jira Atlassian and Freshdesk applications.



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• HOSTESS - FRONT OF HOUSE

  • Sep 2014 - Jan 2017

  Worked on Althea system. Handling Customer queries/requests in the VIP, First Class, Business Class & Economy Class Arrival & Departure Lounges. Training and assisting new joiners. Worked on Althea system. Handling Customer queries/requests in the VIP, First Class, Business Class & Economy Class Arrival & Departure Lounges. Training and assisting new joiners.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Executive

  • May 2006 - Aug 2014

  Auditor for XEQACA & TNT. Auditor & Section Coach for M&S. Auditor & Section Coach for RLB. Auditor for XEQACA & TNT. Auditor & Section Coach for M&S. Auditor & Section Coach for RLB.