Experience

Northeastern University Information Technology Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Experience Technician (Pro CXT)

  • Oct 2023 - Present

• Customer Experience Technician (CXT)

  • Apr 2022 - Oct 2023

  - Proficiently addressed a high volume of customer issue logs and queries in a call center environment, demonstrating a proactive approach to troubleshooting and providing effective technological solutions. - Maintained an outstanding 99% accuracy rate in managing requests/incidents within the ServiceNow ticketing system, resulting in a notable 10% improvement in customer satisfaction. - Actively collaborated with cross-functional teams to successfully implement various technical… Show more - Proficiently addressed a high volume of customer issue logs and queries in a call center environment, demonstrating a proactive approach to troubleshooting and providing effective technological solutions. - Maintained an outstanding 99% accuracy rate in managing requests/incidents within the ServiceNow ticketing system, resulting in a notable 10% improvement in customer satisfaction. - Actively collaborated with cross-functional teams to successfully implement various technical projects, positively impacting the technical expertise of over 100 faculty and students. - Utilized Bomgar Remote Support software to resolve 30% of issues remotely efficiently for faculty, staff, and students, reducing the necessity for on-site visits and showcasing a strategic approach for issue resolution.



Kino Health

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Manager

  • Nov 2020 - Dec 2021



Regalix

• United States
• Business Consulting and Services
• 400 - 500 Employee

• Assistant Business Manager

  • Jul 2019 - Oct 2020



Cactus Communications

• India
• Software Development
• 700 & Above Employee

• Project Manager

  • Apr 2018 - Apr 2019



Pink Lemonade Communications

• India
• Advertising Services
• 100 - 200 Employee

• Project Manager

  • May 2017 - Feb 2018



Parexel

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Program Management

  • Jul 2016 - Jan 2017



Indegene

• United States
• Business Consulting and Services
• 700 & Above Employee

• Project Management Intern

  • May 2015 - Aug 2015

  The Management internship program involves elements of project management and client servicing in the healthcare system. Working at Indegene Life systems Ltd has provided me with an exposure to great work culture and good practical experience. As a Project Management Intern, I was given an opportunity to assist Experienced Senior managers and interact with people from various departments on various projects. I managed the scope, quality, and timelines of the projects/programs and sets… Show more The Management internship program involves elements of project management and client servicing in the healthcare system. Working at Indegene Life systems Ltd has provided me with an exposure to great work culture and good practical experience. As a Project Management Intern, I was given an opportunity to assist Experienced Senior managers and interact with people from various departments on various projects. I managed the scope, quality, and timelines of the projects/programs and sets client expectations. I developed and updated project plans, including information such as project objectives, technologies, systems, specifications, and schedules. In addition, I also got an opportunity to assist people in project execution to ensure adherence to budget, schedule, and scope, as well as monitor or track project milestones and deliverables. The project I worked upon was " Project Management Method for Development of Technology based Training Module/E-learning in Healthcare Industry". Overall, the 4 months internship helped me gain practical insights into the concepts which were learnt theoretically. I am confident that the time spent here will help me both professionally and personally. Show less The Management internship program involves elements of project management and client servicing in the healthcare system. Working at Indegene Life systems Ltd has provided me with an exposure to great work culture and good practical experience. As a Project Management Intern, I was given an opportunity to assist Experienced Senior managers and interact with people from various departments on various projects. I managed the scope, quality, and timelines of the projects/programs and sets… Show more The Management internship program involves elements of project management and client servicing in the healthcare system. Working at Indegene Life systems Ltd has provided me with an exposure to great work culture and good practical experience. As a Project Management Intern, I was given an opportunity to assist Experienced Senior managers and interact with people from various departments on various projects. I managed the scope, quality, and timelines of the projects/programs and sets client expectations. I developed and updated project plans, including information such as project objectives, technologies, systems, specifications, and schedules. In addition, I also got an opportunity to assist people in project execution to ensure adherence to budget, schedule, and scope, as well as monitor or track project milestones and deliverables. The project I worked upon was " Project Management Method for Development of Technology based Training Module/E-learning in Healthcare Industry". Overall, the 4 months internship helped me gain practical insights into the concepts which were learnt theoretically. I am confident that the time spent here will help me both professionally and personally. Show less



Ipca Laboratories Limited

• India
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Technical internship

  • May 2014 - Jun 2014

  I worked as an intern rotating in different areas of the R&D department, viz Dispensing, Quality Assurance and Control, Filling, Packaging, granulation, coating. My one month technical training program was designed to allow students to gain hands on experience in drug discovery & research which also gave me an experience to work on some novel drug delivery approaches. Right from the basics to the overall in dept understanding of R&D in pharmaceutical world, we were fortunate enough to have done… Show more I worked as an intern rotating in different areas of the R&D department, viz Dispensing, Quality Assurance and Control, Filling, Packaging, granulation, coating. My one month technical training program was designed to allow students to gain hands on experience in drug discovery & research which also gave me an experience to work on some novel drug delivery approaches. Right from the basics to the overall in dept understanding of R&D in pharmaceutical world, we were fortunate enough to have done it all. Extremely knowledgeable senior management & a good value adding experience Show less I worked as an intern rotating in different areas of the R&D department, viz Dispensing, Quality Assurance and Control, Filling, Packaging, granulation, coating. My one month technical training program was designed to allow students to gain hands on experience in drug discovery & research which also gave me an experience to work on some novel drug delivery approaches. Right from the basics to the overall in dept understanding of R&D in pharmaceutical world, we were fortunate enough to have done… Show more I worked as an intern rotating in different areas of the R&D department, viz Dispensing, Quality Assurance and Control, Filling, Packaging, granulation, coating. My one month technical training program was designed to allow students to gain hands on experience in drug discovery & research which also gave me an experience to work on some novel drug delivery approaches. Right from the basics to the overall in dept understanding of R&D in pharmaceutical world, we were fortunate enough to have done it all. Extremely knowledgeable senior management & a good value adding experience Show less