Pooja Tripathi
Customer Success Lead at Resemble AI- Claim this Profile
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French Elementary proficiency
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Hindi Elementary proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Alex Black
I don't give recommendations lightly, especially because the written word lasts forever, but Pooja set the bar for how much value a customer success rep could bring and I'd be selfish not to recognize it publicly. Her spirit of partnership went far beyond the typical vendor-client niceties, and she played an active role in pushing forward our business. She was a creative problem solver, incredibly responsive, and I consider her a close ally and friend. As a result, our companies enjoy a deep and mutually beneficial partnership today. She's an asset to any firm that would hire her, and to that company's partners. Please connect with me if you'd like more information.
Alex Black
I don't give recommendations lightly, especially because the written word lasts forever, but Pooja set the bar for how much value a customer success rep could bring and I'd be selfish not to recognize it publicly. Her spirit of partnership went far beyond the typical vendor-client niceties, and she played an active role in pushing forward our business. She was a creative problem solver, incredibly responsive, and I consider her a close ally and friend. As a result, our companies enjoy a deep and mutually beneficial partnership today. She's an asset to any firm that would hire her, and to that company's partners. Please connect with me if you'd like more information.
Alex Black
I don't give recommendations lightly, especially because the written word lasts forever, but Pooja set the bar for how much value a customer success rep could bring and I'd be selfish not to recognize it publicly. Her spirit of partnership went far beyond the typical vendor-client niceties, and she played an active role in pushing forward our business. She was a creative problem solver, incredibly responsive, and I consider her a close ally and friend. As a result, our companies enjoy a deep and mutually beneficial partnership today. She's an asset to any firm that would hire her, and to that company's partners. Please connect with me if you'd like more information.
Alex Black
I don't give recommendations lightly, especially because the written word lasts forever, but Pooja set the bar for how much value a customer success rep could bring and I'd be selfish not to recognize it publicly. Her spirit of partnership went far beyond the typical vendor-client niceties, and she played an active role in pushing forward our business. She was a creative problem solver, incredibly responsive, and I consider her a close ally and friend. As a result, our companies enjoy a deep and mutually beneficial partnership today. She's an asset to any firm that would hire her, and to that company's partners. Please connect with me if you'd like more information.
Experience
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Resemble AI
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United States
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Software Development
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1 - 100 Employee
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Customer Success Lead
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Dec 2022 - Present
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mParticle
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Customer Success Team Lead
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Sep 2021 - Dec 2022
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Nitro, Inc.
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United States
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Software Development
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200 - 300 Employee
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Enterprise Customer Success Manager
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Jan 2021 - Aug 2021
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Hootsuite
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Canada
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Software Development
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700 & Above Employee
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Senior Customer Success Manager
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Jan 2020 - Dec 2020
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Invoca
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United States
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Software Development
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300 - 400 Employee
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Sr. Enterprise Customer Success Manager
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Jan 2016 - Dec 2018
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Allstate
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United States
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Real Estate
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Sr. Digital Marketer
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May 2013 - Dec 2015
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Marketing Coordinator
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Jan 2013 - May 2013
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Emergency Claims Coordinator
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Jul 2006 - Dec 2012
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Education
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2019 - 2019
MIT Sloan School of Management
Management Certificate -
2012 - 2013
Toronto Metropolitan University
Master of Business Administration (MBA) -
2004 - 2009
York University
Bachelor of Arts (BA)
Community
