Pooja Verma
Technical support at Tagg Teleservices pvt ltd- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
Tagg Teleservices pvt ltd
-
India
-
Telecommunications
-
1 - 100 Employee
-
Technical support
-
Apr 2023 - Present
Handling tickets/queries received at the support team’s end. Gateways and infrastructure monitoring to ensure uptime is maintained. Respond to external and internal queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery related queries etc. Gateway communications: Reporting failures and any such errors, including but not limited to character-encoding, non-delivery, delays or feature support to suppliers. Making changes on router to gateways, such as adding new destinations, disabling faulty routes, updating feature support, pricing changes, etc. Completing monthly feedback reports for the management. Taking ownership of all the standard and premium rated SMS-MT/MO related duties and administration, as well as all escalated coverage, connectivity and routing queries. Providing technical support for all the products. Show less
-
-
Education
-
2015 - 2018
Rustamji Institute of Technology, Border Security Force (BSF) Academy, Tekanpur, Gwalior 474005
Electronics and communication engineering, Electrical, Electronics and Communications Engineering -
2015 - 2018
Rjit
Bachelor of Engineering, Ece -
2014 - 2018
Rustamji Institute of Technology, Border Security Force (BSF) Academy, Tekanpur, Gwalior 474005
BTech, Electronics and communication engineering -
Army Public School tibri
Electronics and comminication engineering, Computer Systems Networking and Telecommunications
Community
