Customer Relations Manager

• Apr 2016 - Present

Manager customer relationship

• Aug 2010 - Mar 2015

 Managing a team of Customer care department Sales & After Sales.  Helping to develop and implement a customer service policy for an entire organization.  Find and attract more quality prospects and traffic to the dealership at a lower cost.  To reduce costs and increase profitability by strengthening customer loyalty.  Communicating courteously with customers by telephone, email, letter and face to face.  Providing help and advice to customers using your organization’s products or services.  Developing feedback or complaints procedures for customers to use.  Keeping accurate records of discussions or correspondence with customers.  Complaint Handling & resolution.  Meeting with other managers to discuss possible improvements to customer service.  Finding ways to measure customer satisfaction and improve services.  To keep customer loyal to both sales & services. • Review the performance of territories on the set enablers viz., Enquiry; Visits; Conversion, Customer's Satisfaction. • Plan, implement and execute marketing promotional activities as per the Target Segment Show less

Customer Relationship manager

• Jun 2009 - Jul 2010