Experience

The Max Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Supply Chain Coordinator for South Asia Region

  • May 2021 - Present

  • Assess product forecasts against inventory position. Outbound order placements for India and offering inbound order placement support to the Manager (South Asia).• Tracking multiple shipments and assisting 3pl in resolving an issue if any while shipment is in transit and customs.• Support Program Officer (POs) to ensure sharing of shipping documents with 3rd party logistics provider (3PL)• Review and analyze delivery receipts, dispensation, and entering inventory reports (as available)• Support PO with shipping documents from 3PL• Develop local knowledge of customs clearance processes and the ability to travel to local customs offices to expedite any importation issues • Liaison between internal and external partners, including regional POs, Max HQ Supply Chain Team, and 3PL (Tanner Pharma) • Institution Validation.• Learn, document, and update drug distribution processes and requirements in different regions and countries. • Creating SOP and guidelines for Individual Countries.• Review all supply chain and inventory data regularly and communicate any potential disruptions to Max HQ Supply Chain; make recommendations for possible next steps or solutions • Serve as the Regional expert and key point of contact on all logistical and supply chain issues in the South Asia region. • Actively troubleshoot and problem-solve with the regional team and 3PL to gather paperwork and propel import processes forward in a timely fashion • Support team in required projects or specific tasks, as assigned by Supply Chain and Logistics Manager.



Molecular Products

• United Kingdom
• Chemical Manufacturing
• 1 - 100 Employee

• Operations and Logistics Coordinator

  • Jul 2018 - Nov 2019

  Strategically plan and manage day to day logistics activity which includes international and domestic cargo. Closely monitoring each consignments for smooth flow of operations and reducing lead time. Import Handling of Ocean and Air Freight i.e. Import documentation(BL/Insurances/Invoices/Waybills). Coordination with logistics team, CHA, delivery agents, banks etc. Monitor 3PL Partner and Carrier performance and elevate issues to management team, also monitor shipping import / export processes to ensure compliance with regulatory and legal requirementsMaking budgetary quotations for clients, invoices, tax invoices on MICROSOFT DYNAMICS 365. Preparing Monthly Company sales report. Forecasting Quarterly Demand & Planning smooth process of future consignments. Catering to clients like Indian Navy/ Military/ ISRO/ PARA SF etc. Vendor ManagementHandling various tenders floated by Mazagon Dock shipbuilders Limited, Defense procurement, ISRO, State Pharmaceutical Corporation, Coal India etc. Assist in developing long term plans to achieve the goals and objectives which are already set.  Managing the company's commercial operations, expenses and budget. Additional Duties: Recruit, select & train interns for summer and winter internship with the company and also communicate job expectations.



Labquip India Private Limited

• Operations & Logistics /Sales Co-ordination

  • Jun 2016 - Jun 2018

  Making budgetary quotations for clients, invoices, tax invoices, and coordination with respective forwarders in India and abroad.E - Tender preparation and online upload of the same.Regular follow ups with supplier and customer. Managing after shipment procedure and AMC. Closely monitoring shipment process coordinate with sale and service team.Managing purchase order cyclePreparing weekly MIS, sales report and vendor registrations.Maintain inventory on excel on daily basis.Preparing commission report of LQI, agent margins on timely basis in USD and INR. Managing funds receivable. Incorporating new ideas to improve performance of sales team and work that is designated.Follow ups for payments and managing vendor relation.Managing and maintaining client database.Coordinating and integrating the flow of information to top level management.



Prime Realtors

• Back Office Executive

  • Jan 2013 - Jul 2013

  Coordinating with the sales team and assigning work.Promote various properties through participation in multiple listing services.Property Presentation for HNI.Generate listings of properties that are compatible with buyers' needs and financial resources. Attend events to develop professional knowledge. Schedule appointments with prospective buyers and sales representative.Maintaining records of clients and sales report.Dealing with customers via call, mail and solving queries.Increasing customer satisfaction, business administration, record keeping and scheduling



Altius Customer Services Pvt Ltd

• India
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Customer Service Associate

  • Oct 2012 - Dec 2012

  Update the company database by inputting information from each call and keeping every customer field current.Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers.Worked on special short-term projects to offer customized support for new products or products at end-of-life.Monitor the customer satisfaction levels and develop methods for increasing them.Assisting TL in creating ways for delivering better customer service to irate or problematic customers