Experience

Mattress To Door Corp

• Canada
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Associate

  • Jan 2020 - Present



Burrito Boyz

• Canada
• Restaurants
• 100 - 200 Employee

• Team Leader

  • Mar 2018 - Apr 2022

  • Managed staff, sales, and working shifts of employees. Successfully managed day to day operation of the store. • Solved customer complaints if any, analyzed feedbacks and strategy was put to retain customers. • Created a store environment of positive associate engagement by actively promoting company’s mission, vision and values. • I take a pro-active approach to diagnose and put solutions in place to address gaps and achieve targets. Sales up by 10% every month compared to last year. • Damages brought down by 20% by effectively using resources and accurate forecasting. • Flawless management of store operation by comprehensive communication with suppliers, corporate office and the staff. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2017 - Dec 2017

  • Successfully resolved customer complaints, built loyal customer base and relationship by executing customer centric sales marketing strategy. • Acknowledged by management for being empathetic towards needs of clients. • Active listening about customer problem helped ensure faster resolution. Issues not resolved under my capacity were passed on to higher management. • Increased customer satisfaction, revitalized customer base, and forged stable pro forma performance by clear communication of goals, providing on-going coaching/training, and conducting timely, meaningful assessments. Show less



Accurate Power Control

• Ahmedabad, Gujarat, India

• Office Manager

  • Feb 2015 - Oct 2016

  • Connected to the customers on repetitive basis and made sure they are satisfied with the customized products offered as per their need. • Negotiated the contracts and managed the products by coordinating with the office staff. • Maintained existing clients while gathering new potential client. • Converted cold calls into new accounts and increased sales by 30% while staying on top of field sales as well. • Maintained regional sales quota every term while managing sales team. And helping them to push through their monthly quota. • Successfully handled office efficiency by implementing new office systems, planning and procurements. • Maintained office staff by selecting, recruiting, orienting and training employees according to HR policies. Show less