Experience

Naiker Group

• Canada
• Construction
• 1 - 100 Employee

• Operations Manager

  • Aug 2018 - Present

  We make your dream homes come to life. We are experts in home renovation and construction for over 20 years. We make your dream homes come to life. We are experts in home renovation and construction for over 20 years.



Dress To Empress

• Retail Apparel and Fashion

• Co-Founder

  • Dec 2014 - May 2018

  Online rental start-up that provides you with South Asian wear. • Responsible for the hiring cycle inclusive of sourcing, interviewing, and creating contractual agreements • Successfully hired full stack developers as well as designers on contract • Successfully hired UI/ UX designers to work on front-end content and functionality • Manage all social media accounts and ensure excellent content is created and applied • Familiar with tools like hootsuite and generating enough content to manage hootsuite • Manage email marketing techniques using tools like Shoutouts by Wix or Mailchimp • Ensure the site functionality is up to date and all content on the site is checked through quality assurance • Hand select all product and confirm all incoming purchase orders • Responsible for maintaining all customer inquiries and support customers per order basis • Coordinate all buyer/ supplier meetings • Reach out to sponsors and collaborators to share and grow content together Show less



CareGuide

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• HeartPayroll Sales

  • Nov 2016 - Mar 2017

  - Make on average 40-50 insides sales calls a day- Convert current CanadianNanny.ca customers to HeartPayroll.com customers- Use CRM Hubspot to organize and track sales funnel- Build relationship with customers through sales cycle- Use tools like Chartio to create reports to analyze sales funnel

• Customer Success and Feedback Specialist

  • Aug 2016 - Nov 2016

  CareGuide is a family of online services and our mission is simple: pair families and individuals with great care providers. With thousands of user profiles, you'll be able to find the best care provider for you, in your area, in just about any industry.- Liaison between customers and engineers- Use Zendesk and Talkdesk daily to manage customer tickets andy requests- Complete on average 50-100 customer email and phone requests daily- Problem- solve and prioritize customer requests and engineering fixes using project management tool Trello- Talk weekly with engineers to create new product upgrades -Implement daily stand-up in customer success teams to create structure -Use Chartio to follow trends on how to reduce customer response time resulting in happier customers Show less



Morneau Shepell

• Canada
• Human Resources Services
• 700 & Above Employee

• Program Coordinator

  • Jul 2013 - Aug 2016

  • Responsible for overseeing 4 of the top regions within Morneau Shepell• Responsible for maintaining relationships with account managers, clients, counsellors, and corporate clients • Responsible for managing 650+ active accounts. • Developed and executed new programs within Morneau Shepell• Responsible for the entire training cycle of new and existing employees• Responsible for working directly with over 500+ Counselors in providing coaching and administrative support • Ensured all referrals were completed to highest standards and met deadlines• Lead member of the Quality Assurance team and ensured systems training• Responsible for making sure that new system upgrades were up-to-date and functional Show less

• Clinical Records Administrator/Clerk

  • May 2012 - Jul 2013

  •Responsible for Day to Day operations included interaction with counselors primarily through phone and email•Responsible for keeping tracking of all records and generating reports through software such as Symphoni •Responsible for scanning documents for monthly clinical file closures •Managed over 1000+ files •Responsible for ensuring all files and records are complete, accurate and up to date. •Ensured deadlines were met to drive revenue.