Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Service Delivery Administrator

  • Mar 2020 - Present

  Take care of BSNL links which are working in Axis Bank in PAN India. Receive complaints from Wipro NOC team regarding link down issue. Forward this complaint respective regional teams of NTT. Follow up with regional team and BSNL team for earliest link restoration. Coordinating with Branch person for local issues. Share the progressive updates with client on time to time Update down cases tracker on daily basis. Share the daily report of down cases with client. Show less

• Vendor Coordinator

  • Oct 2017 - Mar 2020

  Monitoring the ATM network for HDFC bank.New Link commissioning at HDFC ATM.Initiating the feasibility for VSAT, MPLS and SIM based connectivity, RTP etc.New Link installation post feasibility check.Shifting of VSAT material as per bank requirement. Coordinating with logistic team for the same.Providing first level support to field engineer and coordinating with link vendor for solving ATM linkconnectivity problem and logging call with respective link vendors. (HCIL, Bharti, TATA, Reliance, MTNL,BSNL, Sify, Tikona, Aircel) to maintain link with high up time.Escalating and following-up with vendor for long pending calls for link related issues & ensuring day-to￾day updates, thus decreasing the downtime for the ATMs.Perform analysis of network efficiency, troubleshoot system failures and ensure appropriate correctiveactions are taken.Maintaining project tracker, Ensuring day-to-day updates to customer.Preparing data for anual payment of all Service Providers.Maintaining link database. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Helpdesk Engineer

  • Jan 2016 - Oct 2017

  Monitoring the ATM network for HDFC Bank Providing first level support to field engineer and coordinating with link vendor for solving ATM link connectivity problem and logging call with respective link vendors. (HECL, Bharti, TATA, Reliance, GSMC) to maintain link with high up time. Co-coordinating with MS vendors i.e. NCR and FSS. Logging the call with Asset Team to create the Asset code against IT Asset (UPS, Vsat, Battery). Escalating and following-up with vendor for long Pending Calls for link related issues & ensuring day-to-day updates, thus decreasing the downtime for the ATMs. Escalating and following-up with vendor for long pending calls for link related issues & ensuring day-to-day updates, thus decreasing the downtime for the ATMs. Perform analysis of network efficiency, troubleshoot system failures and ensure appropriate corrective actions are taken. Update database daily. Log the call with Asset Team to create the Asset code against IT Asset (UPS, Vsat, Battery). Show less