Experience

Ambience Group

• India
• Real Estate
• 1 - 100 Employee

• Assistant Manager Sales Marketing

  • Jan 2020 - Present



Google Ads

• United States
• Internet Publishing
• 400 - 500 Employee

• Business Specialist

  • Dec 2018 - Oct 2019



Satya Group

• India
• Real Estate
• 1 - 100 Employee

• Sales Specialist

  • Jan 2018 - Oct 2018



AMP Motors - Jaguar LandRover

• Gurgaon

• CRM Specialist

  • Mar 2015 - Nov 2016

  •Participating in Events such as Sending Physical Invites , Gives Invitation over the phone , Confirming their details • Attending Guests • Sending Birthday and Anniversary Cards to the Existing Clients• Post-Event Evaluation • Conduct a satisfaction follow-up with the clients • Maintaining and updating Customer database, CRM Reports. • Solving Customer Concerns • Taking Care of Extended Warranty, Insurance , Service Pack, Service Marketing, Pre- Owned. •Participating in Events such as Sending Physical Invites , Gives Invitation over the phone , Confirming their details • Attending Guests • Sending Birthday and Anniversary Cards to the Existing Clients• Post-Event Evaluation • Conduct a satisfaction follow-up with the clients • Maintaining and updating Customer database, CRM Reports. • Solving Customer Concerns • Taking Care of Extended Warranty, Insurance , Service Pack, Service Marketing, Pre- Owned.



Vatika Group

• India
• Real Estate
• 700 & Above Employee

• Marketing Coordinator

  • Jul 2011 - Feb 2012

  • Acts as the first point of contact for an organization, which means handling incoming calls, receiving incoming visitors to the office and answering general queries by email. • Responsible for collating and binding documents, filing, and opening and distributing mail •Also include travel coordination, such as booking flights, hotels, and managing itineraries when she is planning to go away on business. •Responsible for taking inventory of office supplies and ordering them as required. •Planning of Small Events such as Office Meetings. Show less



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Associate

  • Oct 2007 - Jun 2010

  • Worked in Inbound Customer services Campaign (Orange) (Dell Financial services ) (British Gas) and make Out bound calls for follow up. • Solving customers Queries n Giving proper Resolutions • Consistent performances till date with a good call quality score. • Job responsibilities also included training and observing the new hires and share the best practices. • Identifying improvement opportunities, developing and driving appropriate action plans. • Worked in Inbound Customer services Campaign (Orange) (Dell Financial services ) (British Gas) and make Out bound calls for follow up. • Solving customers Queries n Giving proper Resolutions • Consistent performances till date with a good call quality score. • Job responsibilities also included training and observing the new hires and share the best practices. • Identifying improvement opportunities, developing and driving appropriate action plans.



Vanguard Info Solutions

• Gurgaon, India

• Fast Tracker (Operations) US Process Profile

  • Feb 2004 - May 2007

  Team Handling: • Managing a team of 16 agents. • Provide guidance and direction to team members. Check / verify work Performed by team members. Analytical Skills: • Allocate workflow and responsibilities. • Preparing agent grading reports on monthly basis as per the team and the Individual Performance. Associate Feedback: • Monitoring the calls to gauge the problem areas for the new and existing agents and giving instant feedback to resolve the root cause. • Regular review & updating of the process Standard Operating Procedures. • Worked as the Sr. Executive in an Outbound Sales Campaign Selling Internet Services all across US. • Promoted as SME (Subject Matter Expert) • Maximum sales in EarthLink till date. Total 323 individual sales. • Maximum conversion in process and on OJT. • Recognized as the highest approved sales maker (No.6), on Feb 10th 2005.This is the highest approved sales made till date by an individual agent on a particular date. • Handled a team in absence of the TL in Dec 2005 wherein the total sales in the month improved from 169 to 250 and team moved from the 5th position to the 1st. Show less