Experience

Hyatt Regency Dubai & Galleria

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Sep 2023 - Present

• Guest Service Officer

  • Feb 2021 - Aug 2023

  KEY CONTRIBUTIONS:➢ Performing Night shift task including NIGHT AUDIT in the absence of Night Manager.➢ ‘Employee of the Month’ and ‘The Best up-seller’ for the consecutive period.➢ Having one of the highest numbers of HYSAT and Membership Enrollment.➢ Respond to guest’s complaints in a timely and professional manner.➢ Effectively handling all the Due outs or Departure calls and Credit Risk during the busy period-of-time.➢ Well-versed with the front desk task for both side Hotel Rooms as well as Residences.➢ Managing all the queries related to front desk and reservations for both Hotel Rooms and Residences, as per the need or requirement.➢ Handling inbound and outbound mails queries, solving, and reverting them accordingly.➢ Perform all check-in and check-out tasks with perfection, even in the busy period.➢ Updating registration cards in the PMS, performing manual entry. Keep all the records updated and up-to-the-mark.➢ Handling front desk cash drawers, petty cash vouchers, paid outs, IOU, and cheques.➢ Maintain updated records of bookings and payments.➢ Assigning rooms for all the arrivals according to their GEM, reservation preference, status, and previous stays with us.➢ Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guest’s needs Show less



Holiday Inn New Delhi International Airport

• India
• Hospitality
• 100 - 200 Employee

• Front Office Associate

  • May 2019 - Jan 2021

  KEY CONTRIBUTIONS: ➢ Worked in the pandemic situation of Covid-19 with proper restrictions and handled quarantine guests with their ins and outs. ➢ Perform all check-in and check-out tasks. ➢ Maintaining Font Desk Check List Sheet shift-wise. ➢ Manage online and phone reservations. ➢ Handling front desk cash drawers, petty cash vouchers, paid outs, IOU, and cheques. ➢ Updating registration cards in the PMS, performing manual entry, enrolling them for hotel membership if eligible and making C-Forms of international nationalities ➢ Provide information about our hotel, available rooms, rates, and amenities. ➢ Generating maximum revenue to the hotel by Up-selling and cross-selling. ➢ Maintain updated records of bookings and payments. Show less