Experience

Lenskart Solutions Private Limited

• India
• 200 - 300 Employee

• Quality Analyst

  • Jul 2019 - Present



Triple I business services Pvt. Ltd.

• New Delhi Area, India

• Team Leader

  • Oct 2015 - Mar 2019

  JOB RESPONSIBILITIES Customer data records. Attendance and Leave records maintenance for the team. Auditing and giving constructive feedback on listing done by the team. Maintaining Audit Tracker of the Listing. Various reports. One on One with team. Training the new team members. Training on updates. Video submission on youtube. Facebook updation. Property Listing. JOB RESPONSIBILITIES Customer data records. Attendance and Leave records maintenance for the team. Auditing and giving constructive feedback on listing done by the team. Maintaining Audit Tracker of the Listing. Various reports. One on One with team. Training the new team members. Training on updates. Video submission on youtube. Facebook updation. Property Listing.



NetAmbit Infosource & e-Services Pvt. Ltd.

• India
• Financial Services
• 500 - 600 Employee

• Sr. Quality Analyst

  • Jan 2010 - Jul 2012

  JOB RESPONSIBILITIES Auditing calls of the agents on the production floor to give them constructive feedback. Taking Refresher training of the Agents on the floor on the basis of TNA (Training Need Analysis). Doing up call Calibrations & floor support. Responsible for quality related issues for the agents. Helping agents to achieve their targets. Taking Quality Induction. Taking Certifications on OJT (On Job Training) for TSO’S/ Cadre’s, TC’s/ TL’s before assigning or sending them to their respective teams (Operation). Providing various training on the floor for process improvement (like Need creation, Customer Judgment, Objection Handling etc). Maintaining Audit & Miss-commitment Tracker. Managing attrition and maximizing Conversion. Daily briefings on new updates. Conduct team meet on fatal and non fatal error. Send daily, weekly and monthly quality reports. Arrange "Fun Activities On Floors" and reward them small prizes Taken care of VQT- Voice Quality Test for new joining’s for 6 months by joining hand with recruitment department to get best people in. Show less



Trinet Solutions Pvt. Ltd.

• Noida Area, India

• Trainer

  • Dec 2007 - Oct 2009

  I started my career as an executive in Trinet solutions Pvt. Ltd. on 15th of Dec 2007 in Barclays business loan & then within 6 months I got a promotion as a trainer for the same company for the process of Barclays Business Loan & Tata Indicom .Here I also got certified from TATA INDICOM as a trainer. JOB RESPONSIBILITIES Product Training. Training on Selling Skills, Presentation Skills and Soft Skills. Training on new updates. Refresher training on the basis of TNA. Create Training Reports such as Attendance Reports, Release Reports etc. Managing attrition and maximizing conversion. Show less