Experience

Allvue Systems

• United States
• Software Development
• 400 - 500 Employee

• Application Support Engineer III

  • Jul 2022 - Present



Coforge Solutions

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Team Lead

  • Apr 2022 - Aug 2022



Viu

• Hong Kong
• Entertainment Providers
• 300 - 400 Employee

• Senior Technical Ops Engineer

  • Dec 2020 - Apr 2022

  Leading team and taking up new tasks required for the process and product improvements MIS (Management Information System) - Report fetching, Call driver analysis Maintaining Quality of responses and implementing process improvements Managing operation for South Africa Region and Middle East Region In charge of employee engagement activities in association with HR Leading team and taking up new tasks required for the process and product improvements MIS (Management Information System) - Report fetching, Call driver analysis Maintaining Quality of responses and implementing process improvements Managing operation for South Africa Region and Middle East Region In charge of employee engagement activities in association with HR



Eternus Solutions (Now InfoBeans)

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior System Executive

  • Feb 2019 - Dec 2020

  L2 support to the global L1 teams for Viu application. Managed standard procedures for escalations to meet requirement. Bug reporting on JIRA and documentation of same to track all back logs. Managed requests for unsubscribe, refund, and technical errors raised by the customers. Support to content operations for Ops and Content Team. Assemble technological automation via Jenkin job implementation, formation of API Managed Amazon S3 storage for analysis Investigate, debugs and reproduces issues, provide fixes/workarounds Addressed content technical pre and post QC and troubleshooting. Maintained case life, Drive UAT testing, Creating SOPs. Sync between internal and international stakeholders. Show less



Entercoms, Inc.

• United States
• Information Technology & Services
• 100 - 200 Employee

• Subject Matter Expert

  • Mar 2018 - Feb 2019

  L2 support to TSE engaged in web-based dispatch orders, floor support. Brace accurate reports, provide Feedback to improve performance. SLA management as per Standard process along with understanding of Hardware supply chain. Build effective horizontal and vertical communication channel. L2 support to TSE engaged in web-based dispatch orders, floor support. Brace accurate reports, provide Feedback to improve performance. SLA management as per Standard process along with understanding of Hardware supply chain. Build effective horizontal and vertical communication channel.



Quick Heal

• India
• Software Development
• 700 & Above Employee

• Technical Support Engineer Enterprise

  • Feb 2015 - Mar 2018

  Assist to end users via voice, email, chat and remote in troubleshooting antivirus issues, handling escalations with SLAs. Created defect, bug on regular basis using Mantis tool. Testing of various Quick Heal Products and their New Builds. Specified knowledge base articles on How-to, FAQs, Troubleshooting. Well-acquainted with Infection analysis, Security Concepts, Malware Trends, OS Concept, Network protocols, Networking Concepts, spam, phishing tools, PUA. Responsible for collecting consumer surveys on QH products and services and acts as the voice of the customer by providing actionable feedback to across the business, product and development teams. Involved in soft skills training, product training, employee engagement programs. Show less