Pongsakorn Tounapa
Production Support Engineer at Ayudhya Capital Services Co.,Ltd.- Claim this Profile
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english Elementary proficiency
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Bio
Experience
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Ayudhya Capital Services Co.,Ltd.
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Financial Services
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200 - 300 Employee
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Production Support Engineer
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Sep 2021 - Present
- Production Support team member, mainly on insurance solution , UCHOOSE mobile application, We connect ( In house Mobile Application )-Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders- Tier 2 technical support for end-user issues, analyze - Automated the deployment solution using Docker- Monitor Process using Dynatrace and kibana
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Production Support
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Jul 2021 - Sep 2021
- Production Support team member, mainly on insurance solution , UCHOOSE , We connect- Tier 2 technical support for end-user issues, analyze - Automated the deployment solution using Docker
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AIS - Advanced Info Services Plc.
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Thailand
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Telecommunications
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700 & Above Employee
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Senior Programmer Analyst
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Sep 2018 - May 2021
Data and Analytic Services ( 2 year 6 month )- Data Operation management team member, mainly on campaign management, Omni-channel solution - Operate Big-data infrastructure and application, Tier 2 technical support for end-user issues, analyze ,enhance and automate process , coordinate with solution stakeholder and vendorApplication Support Analyst- Application support for Campaign management ,Omni-channel, Auto create private, Personalize ads Video and Flash sale solution - Solve application incidents, analyze issue, Fix bugs, monitor, enhance application processDatabase administrator- Provide data administrator support of the development and maintenance of production- Maintain database performance and capacity planning- Manage NoSql database- Performance and tuning System administrator - Deployment, administrating, configuring and troubleshooting Red hat Linux Operation system- Install and configuration server hardware- Perform ongoing performance tuning, hardware upgrades and resource optimization Show less
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Programmer Analyst
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Oct 2015 - Oct 2019
Application Support- Application support for Payment, Super broadband network, Campaign management solution- Routine monitoring and cleansing transaction- Solve routine problem and user incidents- Implement system alert/alarm for monitoring- Cooperate with related nodes to solve issue
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MYHR Consultancy
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United Kingdom
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Human Resources
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1 - 100 Employee
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Application Consultant
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Oct 2014 - Oct 2015
Application consultant in Human Resource Application - Gather requirements and create documentation - Test and provide user acceptance test - Support system incidents ( after sale service ) - Train customer for develop Application consultant in Human Resource Application - Gather requirements and create documentation - Test and provide user acceptance test - Support system incidents ( after sale service ) - Train customer for develop
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Education
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มหาวิทยาลัยกรุงเทพ
ปริญญาตรี, Computer Engineering