Pongsakorn Tounapa

Production Support Engineer at Ayudhya Capital Services Co.,Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Bangkok, Bangkok City, Thailand, TH
Languages
  • english Elementary proficiency

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Experience

    • Financial Services
    • 200 - 300 Employee
    • Production Support Engineer
      • Sep 2021 - Present

      - Production Support team member, mainly on insurance solution , UCHOOSE mobile application, We connect ( In house Mobile Application )-Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders- Tier 2 technical support for end-user issues, analyze - Automated the deployment solution using Docker- Monitor Process using Dynatrace and kibana

    • Production Support
      • Jul 2021 - Sep 2021

      - Production Support team member, mainly on insurance solution , UCHOOSE , We connect- Tier 2 technical support for end-user issues, analyze - Automated the deployment solution using Docker

    • Thailand
    • Telecommunications
    • 700 & Above Employee
    • Senior Programmer Analyst
      • Sep 2018 - May 2021

      Data and Analytic Services ( 2 year 6 month )- Data Operation management team member, mainly on campaign management, Omni-channel solution - Operate Big-data infrastructure and application, Tier 2 technical support for end-user issues, analyze ,enhance and automate process , coordinate with solution stakeholder and vendorApplication Support Analyst- Application support for Campaign management ,Omni-channel, Auto create private, Personalize ads Video and Flash sale solution - Solve application incidents, analyze issue, Fix bugs, monitor, enhance application processDatabase administrator- Provide data administrator support of the development and maintenance of production- Maintain database performance and capacity planning- Manage NoSql database- Performance and tuning System administrator - Deployment, administrating, configuring and troubleshooting Red hat Linux Operation system- Install and configuration server hardware- Perform ongoing performance tuning, hardware upgrades and resource optimization Show less

    • Programmer Analyst
      • Oct 2015 - Oct 2019

      Application Support- Application support for Payment, Super broadband network, Campaign management solution- Routine monitoring and cleansing transaction- Solve routine problem and user incidents- Implement system alert/alarm for monitoring- Cooperate with related nodes to solve issue

    • United Kingdom
    • Human Resources
    • 1 - 100 Employee
    • Application Consultant
      • Oct 2014 - Oct 2015

      Application consultant in Human Resource Application - Gather requirements and create documentation - Test and provide user acceptance test - Support system incidents ( after sale service ) - Train customer for develop Application consultant in Human Resource Application - Gather requirements and create documentation - Test and provide user acceptance test - Support system incidents ( after sale service ) - Train customer for develop

Education

  • มหาวิทยาลัยกรุงเทพ
    ปริญญาตรี, Computer Engineering
    2011 - 2014

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