Martín Poncelas

IoT Customer Support Specialist at Pod Group - A Giesecke+Devrient Company
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Paterna, Valencian Community, Spain, ES
Languages
  • Ingles Native or bilingual proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Bruno Karas

I had the pleasure to be working with Martin in JPMC, great people to work with an one of the most know full and responsible techs I've worked. Martin worked with me with dedicated support to extremely high demand VIP business employees such as traiders, CEOs, MDs and EDs. Best recommendation and wishes! kudos!

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Kanban
    Udemy
    Jun, 2021
    - Oct, 2024
  • Scrum Master 2021
    Udemy
    Jun, 2021
    - Oct, 2024
  • ICSI: Cybersecurity Essentials
    ICSI (International CyberSecurity Institute), UK
    May, 2021
    - Oct, 2024
  • Curso de Capacitación CCNA Discovery 4: Designing and Supporting Computer Networks
    Fundacion Proydesa
    Nov, 2013
    - Oct, 2024
  • Curso de capacitación IT Essentials: PC Hardware and Software.
    Fundacion Proydesa
    Nov, 2011
    - Oct, 2024

Experience

  • Pod Group - A Giesecke+Devrient Company
    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • IoT Customer Support Specialist
      • Aug 2021 - Present

  • JPMorgan Chase & Co.
    • United States
    • Financial Services
    • 700 & Above Employee
    • Remote Helpdesk Technician
      • Jun 2017 - Apr 2021

      Global helpdesk technician supporting clients in North America mostly (%100 in english). Working with peers all over the globe to ensure a smooth service to our end users. Member of the only Enhanced support team for VIP Senior management members: traders, VPs, MDs, EDs and CEO's. Handled end user issues as password reset, program repairing and configuration. Browser troubleshooting and configuration (IE, Chrome, Firefox) Login issues, vetting, doble factor authentication. Desktops/laptop and VDI performance. Citrix, Citrix Director. Application virtualization (Microsoft App-V). Remote connection issues, VPN problems. Mobile devices, Chromebooks. VoIP (Cisco and Avaya). PIN reset, voicemail PIN reset. Profiles, features, sidecars, shared lines. Telepresence hardware and software configuration and guidance. Active Directory (web). Printing over the network. Became Point of Contact (POC) for my team due to my experience and technical knowledge. I trained and coached new hires to the team. Worked really close to them so they always have someone to reach out to and ask anything they need even on a call or live chat with a client. Gatekeeper for escalations to lvl 2-3 and handovers to any team in the world according to the time zone. Show less

  • Argomys S.A
    • IT Junior Assistant
      • Nov 2014 - Sep 2016

      DVR/NVR/Standalone DVR/Mobile DVR build, config, installation and support. Monitoring 24/7 desktops build, config, installation and support.Cabling CCTV and power supply. Remote/onsite support across the country.Ticketing handling. Weekly schedule. Reports. Stock management for the IT department.

    • Pasante
      • Sep 2014 - Nov 2014

      Pasantía hecha en el último trimestre de clase.

Education

  • Colegio Parroquial San Juan XXIII
    Titulo de grado medio, Tecnología/Técnico de ingeniería informática
    2007 - 2014

Community

You need to have a working account to view this content. Click here to join now