Experience

Eclatmax Training & Consulting

• India
• Education Administration Programs
• 1 - 100 Employee

• Master Facilitator in soft skills & Behavioral Training

  • Jul 2022 - Present



Visions

• Mumbai

• Facilitator in Soft Skills & Behavioral Training

  • May 2002 - Present

  Delivering Soft skill workshops to Corporates, School and College Delivering Soft skill workshops to Corporates, School and College



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer care Manager - Custom Clearance

  • Jun 1995 - Jun 1998

  Attending first hand customer queries, about various products and services, handling of customer issues and complaints, proactive tracking and tracing of shipment details. Handling inbound cargo clearance desk which involved coordinating between customers all over India and the customer house agents for clearance of their consignment from Mumbai customs by getting relevant paperwork’s from the customer and forwarding it to customs, keeping customer and origin station… Show more Attending first hand customer queries, about various products and services, handling of customer issues and complaints, proactive tracking and tracing of shipment details. Handling inbound cargo clearance desk which involved coordinating between customers all over India and the customer house agents for clearance of their consignment from Mumbai customs by getting relevant paperwork’s from the customer and forwarding it to customs, keeping customer and origin station informed of the status, priority clearance of sensitive and urgent consignment, handling all issues and complaints of the customers. Compiling all the information on cargo clearance procedure and making a training module keeping in view the target audience and executing the training program across the department. To do a post training analysis on the target audience to understand the implementation and degree of relevance in their day to day job. Circulating an easy reference handout on cargo procedures, being prepared single-handedly. Show less Attending first hand customer queries, about various products and services, handling of customer issues and complaints, proactive tracking and tracing of shipment details. Handling inbound cargo clearance desk which involved coordinating between customers all over India and the customer house agents for clearance of their consignment from Mumbai customs by getting relevant paperwork’s from the customer and forwarding it to customs, keeping customer and origin station… Show more Attending first hand customer queries, about various products and services, handling of customer issues and complaints, proactive tracking and tracing of shipment details. Handling inbound cargo clearance desk which involved coordinating between customers all over India and the customer house agents for clearance of their consignment from Mumbai customs by getting relevant paperwork’s from the customer and forwarding it to customs, keeping customer and origin station informed of the status, priority clearance of sensitive and urgent consignment, handling all issues and complaints of the customers. Compiling all the information on cargo clearance procedure and making a training module keeping in view the target audience and executing the training program across the department. To do a post training analysis on the target audience to understand the implementation and degree of relevance in their day to day job. Circulating an easy reference handout on cargo procedures, being prepared single-handedly. Show less



Wockhardt Ltd.

• India
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Professional Sales Representative

  • Jun 1994 - Jun 1995

  Responsible for pharma sales Meeting Doctors & Building Doctor Relationship Responsible for Target Achievement Responsible for Mumbai Responsible for pharma sales Meeting Doctors & Building Doctor Relationship Responsible for Target Achievement Responsible for Mumbai