Experience

Lepaya

• Netherlands
• Professional Training and Coaching
• 100 - 200 Employee

• Operations Planning Specialist

  • Nov 2022 - Present



Takeaway.com

• Netherlands
• Technology, Information and Internet
• 400 - 500 Employee

• Live Operations Specialist

  • Jun 2021 - Sep 2022

  1. Operations •Monitor the order process among drivers, restaurants and consumers and troubleshoot real time roadblocks and incidents •Technical escalation on bugs and support on the resolution •Monitor real time city and driver KPIs such as workload, weather, average delay, average speed, waiting times and (re)act to improve performance •Monitor automated systems and ensure that they are working as expected •Monitor performance of all drivers in one or more cities •Order monitoring and resolving issues from the job dashboard 2.People •Take over cities when agents go on break •Welcome new hires to the team and support with questions Stakeholders •Assist and communicate with the drivers via Chat or Telephone. •Resolve drivers’ issues •Outbound communication to drivers to support performance •Extend and reduce drivers shifts •Communicate with CS and hub to resolve issues. •Coordinate with local ops, support with live operations information & best practices and implement the actions agreed Show less



Sapient-Social & Environmental Enterprises

• Netherlands
• Civic and Social Organizations
• 1 - 100 Employee

• Political Scientist

  • Oct 2020 - Jun 2021

  I worked as a researcher at sapient and helped them increase the impact on their community. More specifically, I did a multitude of different tasks, concentrating on researching digital democracy solutions, and advancements made by cities and countries to a more digital democratic system. I also experienced and participated in collaborative development, through research of ideas and business models that aim to help social businesses solve their challenges and increase their positive impact on society and the environment in the Netherlands and Europe. Show less



Xiaomi Technology

• China
• Technology, Information and Internet
• 700 & Above Employee

• Sales/ Promoter

  • Dec 2017 - Feb 2020

  • Served customers by selling products and meeting customer needs. • Met monthly goals • Served customers by selling products and meeting customer needs. • Met monthly goals