Experience

icarros Itaú
• Senior Product Manager

  • May 2023 - Present


iFood

• Brazil
• Software Development
• 700 & Above Employee

• Specialist Product Manager

  • Jan 2022 - Mar 2023

  Produto Logística - Prevenção a Perdas Responsável pela squad de prevenção a fraude, com o principal objetivo de redução de perdas financeiras na jornada de entrega do pedido. Para atingir esse objetivo são implementados produtos digitais no app do driver que ajudem a identificar comportamentos fraudulentos e mitigar cancelamentos indevidos de pedido, sendo alguns dos produtos suportados por modelos de AI. Responsável pela orquestração de todos os processos de implementação de um novo produto, desde identificação das principais dores do negócio com base em dados, discovery, refinamento da solução com time técnico, desenvolvimento da solução (iniciando pelo MVP para validar a hipótese até todas as evoluções necessárias do produto para que ele se torne escalável), estratégia de segmentação para roll out, comunicação, ajustes nos processos internos e de atendimento para adaptação ao novo produto, sempre garantindo a gestão de todos os stakeholders e fornecedores envolvidos. Gestão indireta de um time multifuncional de +10pessoas, incluindo as especialidades tecnologia, UX, processos, analytics e gestão direta de PM Jr. Show less



Itaú Unibanco

• Brazil
• Banking
• 700 & Above Employee

• Product Manager - Cartão de Crédito

  • Jun 2020 - Jan 2022

  Responsável pela revisão, melhoria e incremento de valor da jornada E2E de entregas digitais e físicas de cartão de crédito e senhas, envolvendo +10 produtos digitais. Elaboração e experimentação de hipóteses para atingimentos dos objetivos estratégicos com base nos OKR’s.Implantação de maneira escalável das principais hipóteses validadas nos produtos digitais relacionados.Gestão de um time multifuncional de +20 pessoas, incluindo as especialidades tecnologia, UX, processos, analytics e relacionamento com o cliente.Principais atividades:- Definição do plano de releases- Criação e manutenção do backlog de desenvolvimento do produto;- Detalhamento de user stories;- Priorização e controle dos entregáveis;- Elaboração de roadmap;- Criação e condução de estudos de pesquisa com usuários;- Orquestração estratégica de comunicação entre UX, TI, Negócios e Stakeholders;- Definição e acompanhamento de KPI’s;- Benchmarking e análise de mercado. Show less

• Coordenadora de Operações de Cartão de Crédito

  • Jun 2019 - Jun 2020

  Responsável pela gestão da operação logística de entregas de 2,5MM de cartões/mês e 25MM de impressos/mês com objetivo de assegurar precisão e qualidade nas entregas ao usuário final. Atuação na operação direta e atividades relacionadas (gestão de fornecedores, gestão de indicadores, faturamento, orçamento, automações, iniciativas de qualidade e eficiência) com gestão direta de um time de 15 pessoas.Principais atividades:- Gerenciamento dos indicadores de performance dos fornecedores, reclamações, NPS para implantação de planos de ação e melhorias necessárias;- Construção de sinergia com stakeholders internos para atuação conjunta ao longo da cadeia E2E;- Busca pelo ponto ótimo entre eficiência e nível serviço, garantindo cumprimento orçamentário sem perder de vista a qualidade da operação. Show less

• Programa Fast Track - Transformação Digital

  • Nov 2018 - Jun 2019

  Programa de Transformação Digital com o objetivo de desenvolvimento de líderes com o mindset ágil. Minha atuação foi na Joint Venture Luiza Cred (Itaú + Magazine Luiza) no Projeto de Alavancagem do Cartão Digital - app de venda do Cartão Luiza para clientes do parceiro com crédito pré aprovado disponível.



Via Varejo SA

• Distribuition Project Coordinator

  • Jul 2017 - Nov 2018

  Responsible for coordinating the interface between business and I.T. areas for strategic projects focused on Logistics (Distribution), ensuring alignment with the Cia's long-term vision and change management process.Main activities:- Business Case elaboration for project´s financial return defense with the Controllership and Executive Board;- Processes and requirements mapping close to the business area for project´s scope drawing with the I.T.;- Definition of project sprints/roll out plan;- Project activities monitoring, such as: legal and tax issues, service contractions, I.T. developments/customizations, support for systemic bugs correction;- Project KPI's monitoring in order to ensure cost and risk reduction, operational performance optimization and service level.Main projects conducted:- Systemic integration between channels (e-commerce and physical stores);- Real time tracking and Last-Mile management;- Implementation of Carrier Portal as a single platform for communication, order management and workflows;- Implementation of TMS for Freight Reconciliation;- Fulfillment – focused on logistics;- Omnichannel projects – Via Varejo´s Store and third-party points pick up. Show less

• Strategic Planning Consultant

  • Jan 2017 - Jul 2017

  Responsible for internal alignments and support on the strategy for the entire project of Systemic Integration between channels (e-commerce and physical stores).Main activities:- Financial scenarios development and presentation to the Executive Board for decision-making;- Guarantee that Business particularities are contemplated in the system (and legacies) chosen, involving cross-cutting areas such as commercial, marketing, services, financial, accounting, tax, transportation, supply, Logistics;- Process mapping and technological development monitoring with I.T. area; - Guarantee of compliance within the Capex and schedule. Show less

• Trainee

  • Jan 2016 - Dec 2016

  Responsible for leading the Intercompany Sales Project with an end-to-end approach and for supporting the Logistics Synergy Project between Enterprises of Pão de Açúcar Group (GPA).Main activities for Intercompany Project:- Making the stock sale between Via Varejo and Cnova feasible by ensuring developments in accordance with the needs of the areas involved (accounting, fiscal, tax, supply, logistics, commercial);- Follow-up of the process approvals with the business areas and guarantee the necessary development corrections;- Monitoring of the process in production, supporting the operational areas.Main activities for Logistic Synergy Project: - I.T. Developments Monitoring (according to business requirements) and systemic BUGs mapping;- Improvement flows drawing with the operation and search for possible solutions with I.T.;- Guarantee of all transport parameters in the system for GoLive and after-turn follow-up.- KPI´s Identification and development to control the operation in Full Synergy. Show less



Clemenceau Chiabi & Asssociados

• Engineer

  • Feb 2015 - Sep 2015

  Assistance in arbitration procedures conduction involving major construction companies and miners, acting in technical analysis of engineering issues, documentary and requirements study and elaboration of Expert Reports. Assistance in arbitration procedures conduction involving major construction companies and miners, acting in technical analysis of engineering issues, documentary and requirements study and elaboration of Expert Reports.



NUCLETRANS - ESCOLA DE ENGENHARIA DA UFMG

• Intern

  • Jul 2014 - Dec 2014

  Study of spatial data of field survey carried out in 250 municipalities in the state of Minas Gerais by the project Rural transcollar in MEC/FNDE; Elaboration of routing systems with the data available in proprietary software (TRANSCAD); Comparative analysis of spatial routes and rural school transport costs generated by the Nucletrans system and proprietary software; Elaboration of technical Report with analysis, diagnosis and definitive proposition of routes for rural school transport in the selected municipalities. Show less



UNM Transportation Department

• Intern

  • Jan 2014 - Jun 2014

  Study and elaboration of technical and politically feasible transport plan for the San Jose community in the South Valley region of Albuquerque, United States. Exploitation of potential alternatives (vehicles and alternative fuels, freight, land use and occupation, laws and other legal regulations, and public transport) with greater application, considering the challenges faced by the community in question, as Pollution, congestion and security. Study and elaboration of technical and politically feasible transport plan for the San Jose community in the South Valley region of Albuquerque, United States. Exploitation of potential alternatives (vehicles and alternative fuels, freight, land use and occupation, laws and other legal regulations, and public transport) with greater application, considering the challenges faced by the community in question, as Pollution, congestion and security.



VOGBR Water Resources and Geotechnics

• Estagiário

  • Mar 2013 - Dec 2013

  Aid in the development of studies and projects at various levels of detailing focused on the area of water resources. Aid in the revision and elaboration of drawings and reports of projects in conceptual, basic and executive engineering. Aid in the development of studies and projects at various levels of detailing focused on the area of water resources. Aid in the revision and elaboration of drawings and reports of projects in conceptual, basic and executive engineering.