Customer Service Specialist

• Aug 2022 - Present

Finnish-speaking Customer Service Agent for a global accommodation search engine Finnish-speaking Customer Service Agent for a global accommodation search engine

Salesperson

• Mar 2022 - Oct 2022

Salesperson at Normal store, Lappeenranta, Iso-Kristiina Sales and customer service Managing and building the store Salesperson at Normal store, Lappeenranta, Iso-Kristiina Sales and customer service Managing and building the store

Study Secretary (Opintosihteeri)

• Oct 2020 - Dec 2021

Study Secretary in LAB University of Applied Sciences. Responsible for administrative tasks and customer service (e.g. issuing study certificates, transcripts of records, discount vouchers for trains and buses). Working languages: Finnish (primary), English. In addition to secretary and customer service tasks I am responsible for: • Coordination of partnerships with international educational agencies, training, webinar and consulting • Tutoring on-demand education students • Assistant activities in HR, such as wages for short-term work Show less

Salesperson

• Aug 2020 - Oct 2020

Part-time salesperson at Musti ja Mirri store. Key tasks included sales, cashier, store management and loading shelves. Left to work full-time at LUT University. Working languages: Finnish (primary), Russian, English Part-time salesperson at Musti ja Mirri store. Key tasks included sales, cashier, store management and loading shelves. Left to work full-time at LUT University. Working languages: Finnish (primary), Russian, English

Promoter

• Jun 2018 - Jun 2020

Moved from MKTG due to shift in company collaboration (Nespresso). Key responsibilities included sales and product demonstrations. Besides Nespresso worked with other brands (Elovena, Planti, Arla) Moved from MKTG due to shift in company collaboration (Nespresso). Key responsibilities included sales and product demonstrations. Besides Nespresso worked with other brands (Elovena, Planti, Arla)

Junior Research Assistant

• Nov 2017 - Oct 2018

Assistance in conducting research in entrepreneurial education in secondary schools. Key tasks include literature review, data analysis and administrative tasks Assistance in conducting research in entrepreneurial education in secondary schools. Key tasks include literature review, data analysis and administrative tasks

Promoter

• Mar 2018 - Jun 2018

Sales and promotion activities at different events and department stores, part-time work. Face-to-face sales. Working languages: Finnish (80%), Russian (17%), English (3%) Sales and promotion activities at different events and department stores, part-time work. Face-to-face sales. Working languages: Finnish (80%), Russian (17%), English (3%)

Hotel Worker

• May 2015 - May 2016

Marketing Assistant

• Feb 2015 - May 2015

Market Research, specialization in Russian and CIS markets Communication with Russian-speaking customers Management of Russian versions of website and web shop Translations Finnish-Russian-English Translation of other marketing materials (brochures, product cards) into Russian and English Market Research, specialization in Russian and CIS markets Communication with Russian-speaking customers Management of Russian versions of website and web shop Translations Finnish-Russian-English Translation of other marketing materials (brochures, product cards) into Russian and English

Project Trainee

• Mar 2014 - Jun 2014

Assisting the company in Gulf of Finland Year 2014 project on Russian-Finnish-Estonian ecological cooperation Assisting the company in Gulf of Finland Year 2014 project on Russian-Finnish-Estonian ecological cooperation

Summer Intern

• May 2013 - Aug 2013

Involved in a Project with Cursor Oy and Virolahden Apteekki. The key activity inluded the creation of Russian-Finnish dictionary for Virolahti pharmacy. Involved in a Project with Cursor Oy and Virolahden Apteekki. The key activity inluded the creation of Russian-Finnish dictionary for Virolahti pharmacy.

Summer Intern, Office

• May 2012 - Aug 2012

Summer Internship, refrigerators and home appliances Responsibilities included: Handling customer calls and inquiries (phone, face-to-face and e-mail) Keeping customers' accounts Handling documents Translations (English-Russian) Summer Internship, refrigerators and home appliances Responsibilities included: Handling customer calls and inquiries (phone, face-to-face and e-mail) Keeping customers' accounts Handling documents Translations (English-Russian)