Experience

drawdeck

• United Arab Emirates
• Design Services
• 1 - 100 Employee

• Artist & Project Manager

  • Feb 2021 - Present



Art Painting LAB

• United Arab Emirates
• Design Services
• 1 - 100 Employee

• Studio Admin/ Resident Artist

  • Dec 2018 - Jan 2021



Alsham Dental Clinic

• Front Desk & Insurance coordinator (Medical/Customer Service)

  • Nov 2016 - Dec 2018

  Duties & Responsibilities:• Facilitating Clients / Providing patients and families with information on clinic services, procedures, and protocols.• Filing and managing the data that is stored within the organization's office system• Receiving phone calls / Arranging appointments• Collecting personal information of the patient and opening file• Responding to patients’ complaints regarding clinic services and ensures that all concerns and complaints are directed to the concerned personnel.• Provide feedback to patients and families regarding their concerns and complaints• Managing databases• Basic Accounting • Monitor incoming and outgoing mail; receive and sign for mail/packages from couriers and deliver to proper recipient• Sick leave prochoice• Coordinating and following up cases for laboratory• Apply/Get approval from insurance companies.• Preparing claim forms for insurance• Sending E-Claims to DHA• Handling Statistics• In charge of maintaining the account and payments from the patients• Monitor and maintain office equipment;• Inventory supplies and order replacement supplies as needed. Show less

• Front Desk (Receptionist) & Insurance coordinator

  • Nov 2016 - Nov 2018



Next Level Real Estate

• Dubai

• Office Administrator (Customer Service)

  • Apr 2014 - Apr 2016

  Duties & Responsibilities: • Being the first point of contact in handling customer inquiries and complaints • Providing concierge level customer service to clients and customers • Building, implement and manage all systems for clients, lead generation, database management and back office support • Act as a liaison between clients and agents • Oversee all listing files and listing marketing (brochures, flyers, online marketing, etc.) • Maintaining diaries • Arranging appointments • Handling client responses • Organizing and servicing meetings (producing agendas and taking minutes) • Managing databases • Handling correspondence • Implementing new procedures and administrative systems • Liaising with relevant organizations/vendors • Coordinating mail-shots and similar publicity tasks • Manage website, blog sites and social media • Continue to take day to day office tasks away from agent, organizing workflow and reducing inefficiencies Show less



“CORIS International” – Assistance service network helping people

• Ukraine

• Call-Centre Operator (Medical / Customer Service)

  • Jan 2012 - Jul 2012

  Duties & Responsibilities: • Answer incoming calls and respond to customer’s emails • Filing and managing the data that is stored within the organization's office system • Register new insurance cases of tourists abroad • Organize cooperation of suffered tourists with medical institutes. • Contact and coordinate doctors and providing delivery of medical help (covered by insurance) in the country where our customers are located. • Management and resolve customer complaints • Identify and escalate issues to supervisors • Research required information using available resources • Research, identify, and resolve customer complaints using applicable software • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned Show less