Experience

Displays2go

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2019 - Present

  Answer inbound calls, chat with and listen to customers’ concerns and questions, and then respond accordingly. (expect up to 7.5 hours/day on the phone) Access the customer's needs by probing and uncovering the root cause of their concern, build rapport, and negotiate to achieve a mutually beneficial one-call resolution Write professional responses to emails and chat using proper grammar, spelling, and punctuation. Assess technical issues and identify solutions. Responsible for placing outbound calls to customers to walk them through Displays2go products, including answering technical support questions. Efficiently respond to customer emails and chat at all times, maintaining composure during challenging situations. Back up other Customer Service Representatives by making outbound calls during peak times. Show less



Self Employed

• Plymouth, Massachusetts

• Freelance Graphic Designer

  • Jan 2016 - Present



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jan 2017 - Mar 2019



Gordian

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Success Representative/Cost Research Analyst

  • Jun 2016 - Jan 2017

  Was contract for two different positions while with Gordian: Cost Research Analyst: Research current cost data and maintain an accurate database for clients nationwide. Collaborate with engineers and programmers on annual revisions to hard copies and updates to our online database. Gather cost estimates from material distributors. Organize and format readable documents for presenting findings to engineers. Work with engineers and designers in constructing a final product. Aid in any other miscellaneous projects the engineers may need assistance with. Customer Success Representative: I was contracted to work as a support specialist for the company’s subscription based website, RSMeans Online.com. Focus was on customer retention through phone and email campaigns promoting “The Customer Success Team”. “The Customer Success Team” was a feature added to RSMeans Online. were a group dedicated to make sure customers got the most out of RSMeans Online. I answered questions, hosted walkthroughs, webinars, and demos. Show less



FCi Federal

• United States
• Government Administration
• 200 - 300 Employee

• Technical Writer

  • Aug 2015 - Jan 2016

   Gather requirements, develop approach, develop content, produce, and evaluate written materials.  Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology, with respect to: QASP, Training plans, SOPs, and Training materials.  Edit, standardize, or make changes to material prepared by other writers or establishment personnel.  Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding.  Establish technical specifications and to determine subject material to be developed for publication.  Design and select photographs, drawings, sketches, diagrams, and charts to illustrate material. Show less



Senture, LLC

• United States
• Telecommunications
• 400 - 500 Employee

• VISA Specialist Customer Service Representative

  • May 2015 - Aug 2015

   Work with customers to organize and complete their US Visa applications in a timely manner.  Responsible for accurate data entry.  Modify, update, and correct data.  Perform data inquiries and searches.  Generate records and reports.  Perform name and alien number searches.  Refer cases with discrepancies that indicate possible fraud to the PASS Unit for review.  Work with customers to organize and complete their US Visa applications in a timely manner.  Responsible for accurate data entry.  Modify, update, and correct data.  Perform data inquiries and searches.  Generate records and reports.  Perform name and alien number searches.  Refer cases with discrepancies that indicate possible fraud to the PASS Unit for review.



Citizens

• United States
• Banking
• 700 & Above Employee

• Universal Banker

  • Sep 2012 - Aug 2014

  ▪ Achieve sales and referral goals by developing a positive customer experience. ▪ Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch’s success. ▪ Open and maintain personal/business deposit accounts. ▪ Adhere to Federal banking regulations and operational policies. ▪ Achieve sales and referral goals by developing a positive customer experience. ▪ Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch’s success. ▪ Open and maintain personal/business deposit accounts. ▪ Adhere to Federal banking regulations and operational policies.



Dial America

• Orlando, Florida

• Sales and Marketing Associate

  • Jul 2011 - Aug 2012

  ▪ Contact current and past clients of SiriusXM Radio ▪ Provide customers with a friendly and professional experience ▪ Offer SiriusXM Radio promotional discounts on products and services ▪ Handle financial transactions and radio reactivations ▪ Train and mentor new employees ▪ Contact current and past clients of SiriusXM Radio ▪ Provide customers with a friendly and professional experience ▪ Offer SiriusXM Radio promotional discounts on products and services ▪ Handle financial transactions and radio reactivations ▪ Train and mentor new employees



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Easy Tech Sales Associate

  • Aug 2009 - Mar 2010

   Achieve sales goals with a customer quality focused approach.  Maintain store appearance and vendor marketing materials.  Preform computer set-ups and maintenance.  Fill-in for other departments (Copy Center, Front End Teller, etc) when needed.  Achieve sales goals with a customer quality focused approach.  Maintain store appearance and vendor marketing materials.  Preform computer set-ups and maintenance.  Fill-in for other departments (Copy Center, Front End Teller, etc) when needed.