Pat Brokaw
Electrical Assembler at ControlTech Automation- Claim this Profile
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Bio
Credentials
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Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Feb, 2022- Nov, 2024
Experience
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ControlTech Automation
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Electrical Assembler
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Nov 2022 - Present
• Drilled and tapped panels to mount electronics for industrial control cabinets • Made enclosure modifications including welding studs, punching holes, and making cuts • Read engineering drawings, schematics and bill of materials • Performed layout and executed approval process before and after work completed • Drilled and tapped panels to mount electronics for industrial control cabinets • Made enclosure modifications including welding studs, punching holes, and making cuts • Read engineering drawings, schematics and bill of materials • Performed layout and executed approval process before and after work completed
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Amazon
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United States
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Software Development
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700 & Above Employee
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Fulfillment Associate
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Dec 2021 - Nov 2022
• Fulfilling on our customer promise as part of the outbound pick team. • On-boarded new hires and provided week 1 training. Coached and mentored associates as they progressed through the learning curve and integrated with the team • 32 weeks with positive written feedback for quality and productivity • Fulfilling on our customer promise as part of the outbound pick team. • On-boarded new hires and provided week 1 training. Coached and mentored associates as they progressed through the learning curve and integrated with the team • 32 weeks with positive written feedback for quality and productivity
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Beard Implement
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Hannibal, Missouri
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Parts Specialist
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Sep 2018 - Dec 2021
• Fulfilled parts orders and provided customer service and technical support to a customer base which exceeded 500 accounts • Helped to establish a new store location and territory which surpassed $1.1 million in parts sales the first full year • Developed customer relationships which drove repeat sales and enabled growth of 23% in year 2, and 25% in year 3 • Transitioned from John Deere to Case IH, rapidly learning their product line as well as other sideline offerings supported by Beard Implement • Resolved back orders and supply issues and communicated those changes to customers to ensure high levels of customer satisfaction • Successfully deployed an enterprise search application that provided a central repository of product support information • Assisted in a technical support role, updating Windows operating system and troubleshooting other computer issues
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Martin Sullivan Inc
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Pleasant Hill, Illinois
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Parts Professional
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May 2012 - Sep 2018
Customer Service and Order Management • Responsible for after sales parts support and customer service in a fast paced environment • Communicated with both internal and external customers to identify their needs, maintaining detailed records to ensure accurate order fulfillment • Submitted dealer cases and contacted suppliers to resolve availability and shipping issues. Procurement and Inventory Management • Managed inventory for the packaged oil/coolant, a category with +700K annual sales • Queried the EQUIP database & generated reports to monitor inventory and calculate orders • Monitored inventory metrics relating to fill goals and inventory turns • Prepared monthly surplus returns to meet obsolete inventory reduction goals • Investigated and corrected inventory discrepancies to maintain accurate inventory levels • Performed warehouse operations including receiving, shipping, restocking, and cycle counts
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Southern Illinois University, Carbondale
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United States
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Higher Education
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700 & Above Employee
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Graduate Assistant, SIUC College of Business
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Aug 2010 - May 2012
• Teaching assistant for MGMT 304-Intro to Management • Supported online testing application and resolved technical issues during the testing period • Maintained records and grades for approximately 250 students each semester • Analyzed historic financial data and generated reports for professor’s writing project • Teaching assistant for MGMT 304-Intro to Management • Supported online testing application and resolved technical issues during the testing period • Maintained records and grades for approximately 250 students each semester • Analyzed historic financial data and generated reports for professor’s writing project
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SIUC College of Engineering
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Carbondale, IL
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Tutor
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Jan 2009 - May 2009
Improved students understanding of engineering problems and their applications. Improved students understanding of engineering problems and their applications.
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Education
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2010 - 2012
Southern Illinois University, Carbondale
Master of Business Administration - MBA -
2006 - 2010
Southern Illinois University, Carbondale
Bachelor's degree, Mechanical Engineering
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